Bank of America Fax Numbers by Department

Which Bank of America fax line you need

There is no single Bank of America fax number. Every line the bank publishes belongs to one department, and each one is an intake queue for a specific kind of paperwork.

A death in the family. Estate Servicing Operations takes the death certificate and the court documents naming you as executor or administrator at (866) 694-9046. This is the busiest of the published lines and the one most people are looking for.

Trouble paying a mortgage. The Mortgage Assistance Application, the Fannie Mae Form 710 hardship package, goes to Home Retention at (866) 580-9307 along with pay stubs, tax returns and a hardship letter.

A financed car crossing state lines. Title and DMV documents go to (904) 312-6230.

A name change on a home loan. Marriage certificates and court orders go to the Name and Title Change Unit at (804) 553-8963. Bank of America publishes this number on a dated instruction sheet, so call the mortgage servicing line first if the fax bounces.

Military orders. SCRA benefit requests go to Military Benefits at (866) 696-0292, or collect to (302) 525-5889 from outside the United States.

Two things Bank of America does not accept by fax are worth knowing before you try. Power of attorney documents require an in-person appointment. Personal credit card disputes go online, by phone, or by mail, and no consumer dispute fax is published. A card reconsideration number circulates widely on forums and is not on any Bank of America page, so this guide does not carry it. Merrill Lynch and Merrill Edge are a separate unit with their own document processing line; brokerage paperwork does not go to a Bank of America banking fax.

What customers send to these lines

The documents that still move by fax are the ones that carry a signature, a seal, or a court stamp:

• Death certificate, letters testamentary or letters of administration, small-estate affidavit
• The Mortgage Assistance Application with pay stubs, tax returns and a hardship letter, often 15 to 30 pages
• Vehicle title paperwork and DMV forms for an auto loan
• A marriage certificate, divorce decree or court order for a name change on a home loan
• Military orders and SCRA benefit requests

Estate and title packets are short. A hardship package is the one that runs long, which is where page count starts to matter.

These lines take documents in, not out

Every number here is intake only. Bank of America processes what arrives and replies through Online Banking, by phone, or by letter. Nothing comes back by fax, and there is no acknowledgement from the receiving end.

Your proof of sending is the FaxTerra delivery receipt: the destination number, the page count, and the time the pages were accepted. Keep it with the copy of what you sent. For an estate or a hardship file, that timestamp is often the thing that settles a later question about when the bank received your documents.

Verify the number before you send

Estate paperwork carries a death certificate. A hardship package carries tax returns. Both are documents you cannot unsend:

• Use the fax number printed on the Bank of America form or letter in front of you. That number belongs to the queue expecting your document.
• Match the number to the department, not to the brand. An estate document sent to the mortgage assistance line does not get forwarded, it gets set aside.
• Never fax wire instructions or a full set of online banking credentials. Bank of America does not request either by fax, and a payment-change instruction that arrived by email is the classic opening move in a wire fraud.
• Skip numbers from forums and contact-aggregator sites. Several widely shared Bank of America fax numbers appear on no Bank of America page at all.

How to fax Bank of America without a fax machine

Create a free FaxTerra account with an email address. Upload your documents as a PDF or as photos taken with your phone, enter the department fax number, and send. The delivery confirmation arrives by email.

A short estate or title packet sends free within the 10 free pages every account gets each month. A 25-page hardship application is covered by a one-time credit pack from about 10¢ a page, and the Starter subscription covers a monthly page allowance if you are sending packets repeatedly through a workout. See how to send a fax for accepted file types and page limits, faxing financial documents for the wider picture, and the Wells Fargo guide if the estate you are settling has accounts at more than one bank.