eFax vs FaxTerra
eFax's own terms count every full or partial 60 seconds of transmission, and each send attempt, as a "page," so a long or graphics-heavy fax can burn your allowance faster than its page count suggests. Their cancel page also routes annual plans, multiple numbers or any outstanding balance to an agent rather than the online flow. FaxTerra counts one real page as one page, cancels self-serve on every plan, and includes a free tier for sending.
Pricing Comparison
FaxTerra
10 pages/month
50 pages/mo
Includes dedicated fax number
200 pages/mo
Includes dedicated fax number
1000 pages/mo
Includes dedicated fax number
eFax
200 pages/mo, US and Canada
Includes fax number
500 pages/mo, 51 countries
Includes fax number
eFax pricing verified: August 2026. Competitor pricing changes regularly.
eFax on your phone
Everything below comes from the app’s own store listing on August 2026. Purchases with no billing period printed on the listing are left out rather than guessed, and the App Store shows at most ten purchases per app, so treat this as what the listing states rather than everything sold.
FaxTerra
- Free every month
- 10 pages
- Pay per page
- $1.99 for 10 pages
- Plan with a fax number
- $4.99/month
- Billed weekly
- Never
eFax
- Publisher
- Consensus Cloud Solutions LLC
- App Store rating
- 4.67 from 28,987 ratings
- How it sells
- Monthly plan
10 free pages a month, and no weekly billing anywhere in the app.
Feature Comparison
| Feature | FaxTerra | eFax |
|---|---|---|
| Free tier | ||
| No branding | ||
| Dedicated number | ||
| Fax inbox | ||
| Send + receive | ||
| Cover page | ||
| PDF preview | ||
| Email notifications | ||
| No contract | ||
| Transparent overage pricing |
HIPAA-Compliant Faxing
For covered entities that handle PHI, both services sign a Business Associate Agreement. eFax’s HIPAA product, eFax Protect, starts at $50/mo for 1,000 pages (as of July 2026). FaxTerra’s Healthcare plans carry the same compliance controls on every rung (a signed BAA, per-document AES-256 encryption, and a 6-year exportable audit log) and undercut eFax Protect at matching page allowances.
eFax: Pros & Cons
What they do well
- Well-known, established brand
- Available in many countries
Where FaxTerra wins
- Counts each full or partial 60 seconds of transmission, and each send attempt, as a "page," per eFax's own terms
- Personal's 200 included pages cover the US and Canada only; international bills separately
- No prorated refunds, and their cancel page routes annual plans, multiple numbers or an outstanding balance to chat, email or phone rather than the self-serve flow
- Included pages do not roll over, and all faxes are lost when the account closes
- Overage billed at $0.10/page on Personal
- No free tier for sending
- Per its customer agreement, eFax is the customer of record for a number it assigns you and grants only revocable permission to use it, which limits taking that number to another provider
The Verdict
eFax pioneered online faxing, and its billing works in the provider's favor: its own terms count each full or partial 60 seconds of transmission, and each send attempt, as a "page," included pages never roll over, and refunds are not prorated. Cancellation is self-serve on a monthly plan but routes annual customers, the ones who already paid $189.96 up front, to an agent. FaxTerra counts one transmitted page as one page, cancels with the same button on every plan, and includes a free tier for sending.
Frequently Asked Questions
How does eFax count pages?
eFax's customer agreement counts each transmission as the greater of the actual number of pages or the number of full or partial 60-second increments of transmission time, and bills one page for each send attempt. A long or graphics-heavy document can therefore use more of your monthly allowance than its printed page count. FaxTerra counts one transmitted page as one page.
Can I cancel eFax online?
eFax offers an online cancellation path, but its own help page routes annual plans, accounts with more than one number, or accounts with an outstanding balance to phone or chat, and it does not prorate refunds — you keep access until the end of the billing cycle. FaxTerra lets you cancel yourself at any time, and your plan runs to the end of the current period.
How much does eFax cost?
eFax Personal is $18.99/mo, or $15.83/mo billed annually, which is $189.96 up front, for 200 pages a month to the US and Canada with $0.10 per page beyond that (their pricing page, August 2026). Business is $39.99/mo. There is no plan below Personal and no free sending tier. FaxTerra gives every account 10 free pages a month, with paid plans from $4.99/mo.
How does eFax handle data retention?
FaxTerra publishes its data retention and deletion policy and lets you configure how long sent faxes are kept. eFax does not publish a retention or deletion policy for its consumer plans, so you can't see how long your faxes are stored before signing up.
Can I keep my fax number if I leave?
With FaxTerra, your number is yours. If you brought a number in by porting it, you can port it back out to another provider at any time — free, self-serve, and we don't charge a fee to leave. Many online-fax providers treat it differently: eFax's own customer agreement names eFax the customer of record for a number it assigns you and grants only revocable permission to use it, which can make an assigned number harder to take elsewhere. A number you originally ported in is generally easier to move than one your provider assigned you.
Is eFax better than FaxTerra?
eFax has broader international coverage on its Business tier and long-standing brand recognition. For US-based faxing, FaxTerra bills per actual page, cancels self-serve on every plan including annual, and includes a free tier, so most senders keep more of their allowance for less.
- “They sent the fax absolutely free. Kudos!” — Dan
- “Easy and quick and simple” — Manda
- “Quick, easy, responsive” — David
Get the FaxTerra app
10 free pages a month, page packs from $1.99, and your own fax number on any plan. No weekly billing.
On a computer? Send a fax from the web