eFax vs FaxTerra
eFax's own terms count every full or partial 60 seconds of transmission — and each send attempt — as a "page," so a long or graphics-heavy fax can burn your allowance faster than its page count suggests, and every plan carries a $10 setup fee. FaxTerra counts one real page as one page, charges no setup fee, includes a free tier for sending, and lets you cancel online.
Pricing Comparison
FaxTerra
10 pages/month
50 pages/mo
Includes dedicated fax number
200 pages/mo
Includes dedicated fax number
1000 pages/mo
Includes dedicated fax number
eFax
200 pages/mo + $10 setup
Includes fax number
500 pages/mo + $10 setup
Includes fax number
eFax pricing verified: July 2026. Competitor pricing changes regularly.
Feature Comparison
| Feature | FaxTerra | eFax |
|---|---|---|
| Free tier | ||
| No branding | ||
| Dedicated number | ||
| Fax inbox | ||
| Send + receive | ||
| Cover page | ||
| PDF preview | ||
| Email notifications | ||
| No contract | ||
| Transparent overage pricing |
HIPAA-Compliant Faxing
For covered entities that handle PHI, both services sign a Business Associate Agreement. eFax’s HIPAA product, eFax Protect, starts at $50/mo for 1,000 pages (as of July 2026). FaxTerra’s Healthcare plans carry the same compliance controls on every rung (a signed BAA, per-document AES-256 encryption, and a 6-year exportable audit log) and undercut eFax Protect at matching page allowances.
eFax: Pros & Cons
What they do well
- Well-known, established brand
- Available in many countries
- Mobile apps for iOS and Android
Where FaxTerra wins
- Counts each full or partial 60 seconds of transmission — and each send attempt — as a "page," per eFax's own terms
- $10 one-time setup fee on every plan
- No prorated refunds; annual or multi-number accounts must cancel by phone
- Overage billed at $0.10/page on Personal
- No free tier for sending
- Per its customer agreement, eFax is the customer of record for a number it assigns you and grants only revocable permission to use it, which limits taking that number to another provider
The Verdict
eFax pioneered online faxing, but its billing works in the provider's favor: its own terms count each full or partial 60 seconds of transmission — and each send attempt — as a "page," it adds a $10 setup fee, and it doesn't prorate refunds. FaxTerra counts one transmitted page as one page, has no setup fee, includes a free tier for sending, and lets you cancel online at any time.
Frequently Asked Questions
How does eFax count pages?
eFax's customer agreement counts each transmission as the greater of the actual number of pages or the number of full or partial 60-second increments of transmission time, and bills one page for each send attempt. A long or graphics-heavy document can therefore use more of your monthly allowance than its printed page count. FaxTerra counts one transmitted page as one page.
Can I cancel eFax online?
eFax offers an online cancellation path, but its own help page routes annual plans, accounts with more than one number, or accounts with an outstanding balance to phone or chat, and it does not prorate refunds — you keep access until the end of the billing cycle. FaxTerra lets you cancel yourself at any time, and your plan runs to the end of the current period.
Does eFax charge a setup fee?
Yes — eFax applies a $10 one-time setup fee on every plan, on top of the monthly price (Personal is $18.99/mo for 200 pages as of July 2026). FaxTerra has no setup fee and gives you 10 free pages per month, with paid plans from $4.99/mo.
How does eFax handle data retention?
FaxTerra publishes its data retention and deletion policy and lets you configure how long sent faxes are kept. eFax does not publish a retention or deletion policy for its consumer plans, so you can't see how long your faxes are stored before signing up.
Can I keep my fax number if I leave?
With FaxTerra, your number is yours. If you brought a number in by porting it, you can port it back out to another provider at any time — free, self-serve, and we don't charge a fee to leave. Many online-fax providers treat it differently: eFax's own customer agreement names eFax the customer of record for a number it assigns you and grants only revocable permission to use it, which can make an assigned number harder to take elsewhere. A number you originally ported in is generally easier to move than one your provider assigned you.
Is eFax better than FaxTerra?
eFax has broader international coverage and long-standing brand recognition. For US-based faxing, FaxTerra bills per actual page, charges no setup fee, lets you cancel online, and includes a free tier — so most senders keep more of their allowance for less.
- “They sent the fax absolutely free. Kudos!” — Dan
- “Easy and quick and simple” — Manda
- “Quick, easy, responsive” — David
Switch to a plan that costs less
Every FaxTerra plan includes a dedicated number, sending and receiving, and 10 free pages on top. Cancel anytime.
See FaxTerra PlansJust need to send one fax? Send it free