Frequently Asked Questions
How FaxTerra works, how phone numbers work, and how to get the most out of online faxing.
Sending Faxes
Is FaxTerra really free to send a fax?
Yes. Every FaxTerra account gets 10 free pages per month to the US and Canada. No credit card required. If you need more, credit packs start at $1.99 for 10 pages.
What file types can I fax with FaxTerra?
FaxTerra accepts PDF, JPG, PNG, and HEIC files. Images are automatically converted and optimized for fax delivery. You can preview every page before sending.
Can I send faxes internationally with FaxTerra?
Yes. FaxTerra credit packs and subscriptions support faxing to 27+ countries including the UK, Germany, France, Australia, and Japan. Free accounts are limited to the US and Canada.
Does FaxTerra put ads or branding on my fax?
No. Every fax sent through FaxTerra is clean and professional — no ads, no watermarks, no branding. This applies to free and paid faxes equally.
Phone Numbers & Replies
What number does my fax come from when I send with FaxTerra?
If you have a FaxTerra subscription with a dedicated fax number, your faxes are sent from that number — the recipient sees it as the caller ID. Without a subscription, faxes are sent from a shared number that isn't tied to your account.
Can I receive a fax reply after sending a fax online?
Yes, if you have a dedicated fax number through a FaxTerra subscription. Your outgoing faxes show your number as the caller ID, so when the recipient faxes back, the reply arrives in your inbox automatically. Without a dedicated number, faxes are sent from a shared number and replies can't be routed to you.
Do doctors, government agencies, and courts reply by fax?
Yes. Many fax workflows involve a back-and-forth: you send a form, the other party sends a response. Doctor's offices, state agencies, courts, insurance companies, and the IRS often reply by fax. Without a dedicated fax number, you'd need to call them and provide a separate fax number to receive the response. With a FaxTerra subscription, sending and receiving happen through the same number.
How do I get a dedicated fax number on FaxTerra?
Subscribe to the FaxTerra Starter plan ($4.99/month). You choose your number during signup — it's active immediately. 50 additional pages per month are included on top of your 10 free pages, for 60 total.
Can I choose my fax number area code on FaxTerra?
Yes. During FaxTerra subscription checkout, you can search for available numbers by area code and pick the one you want.
What happens to my FaxTerra fax number if I cancel?
Your number stays active until the end of your billing period. After that, it's released. FaxTerra doesn't charge cancellation fees. If you resubscribe later, you'll get a new number.
Receiving Faxes
How do I receive faxes online with FaxTerra?
With a FaxTerra subscription, you get a dedicated fax number. When someone sends a fax to that number, it arrives in your FaxTerra inbox as a PDF. You also get an email notification immediately.
How many faxes can I receive per month on FaxTerra?
Every account gets 10 free pages per month, and subscribers get 50 more on top of that — 60 pages total for sending and receiving combined. If you reach your limit, incoming faxes are still saved — access is paused until your next billing cycle or until you upgrade your plan.
Can I receive faxes on FaxTerra without a subscription?
No. Receiving faxes on FaxTerra requires a dedicated fax number, which is included with the Starter subscription. Free and credit-pack accounts can only send.
How does FaxTerra notify me when a fax arrives?
FaxTerra sends you an email notification with the fax attached as a PDF. You can also view it in your online inbox or the FaxTerra iPhone app.
Pricing & Billing
Do I need a subscription to send a fax on FaxTerra?
No. You can send faxes on FaxTerra with a free account (10 pages/month) or by purchasing a credit pack. Subscriptions are for users who want a dedicated fax number to send from and receive on.
Do FaxTerra credits expire?
No. FaxTerra credits never expire. Buy them when you need them, use them whenever.
What happens when I use all my included FaxTerra subscription pages?
You can buy a credit pack to keep sending. FaxTerra has no surprise overage charges — you choose when to buy more.
Can I cancel my FaxTerra subscription anytime?
Yes. Cancel your FaxTerra subscription from your account settings in one click. No contracts, no phone calls, no cancellation fees. Your fax number remains active until the end of your billing period.