Help Center
Plain-language answers about sending and receiving faxes, plans and pricing, delivery confirmations, and your account — written for anyone, no fax experience needed.
Never used it before? The screenshot walkthrough shows every step, and downloads as a PDF. What changed recently is in the changelog.
Ask anything about how FaxTerra works
Sending faxes
How to send a fax
What you can send, how pages are counted, size limits, and what happens after you press send.
The address book
Every number you fax is kept and named in one place, shared with everyone on the account, alongside a directory of known destinations.
Signing a page
Sign any page of the fax you are sending with a signature you draw once, then send it like any page.
Delivery & confirmations
The statuses a fax moves through, the shareable confirmation you receive, and why faxes take a little time.
When a fax fails
The common reasons a fax does not go through, what FaxTerra retries for you automatically, and what to do next.
Countries you can fax
Which destinations FaxTerra reaches, and how free pages, credits, and subscriptions differ by country.
Consent & acceptable use
What you confirm when you press Send, and where the rules on advertising faxes are written.
Can I fax my ballot?
Whether an overseas or military voter can fax a ballot depends on the state. Where yours takes one, a ballot packet sends free from any country.
Can I fax my Medicaid or unemployment paperwork?
Usually yes, to the office holding your case. Which office and which line depends on your state, and a few agencies take no fax at all.
Faxing the IRS about an EIN
What actually happens after you fax Form SS-4: how long the reply really takes, what to do at three weeks, and what the SS-4 Assistant does while you wait.
Plans & pricing
Free faxing
Exactly what the free tier includes, when it resets, and where free pages can be sent.
Plans & pricing
What each plan, credit pack, and the one-time fax number include, and how the free, included, and credit pages work together.
HIPAA compliance (the add-on)
Faxing protected health information with a signed BAA: what the HIPAA compliance add-on includes, what it costs on each plan, and how to add it.
Billing and who bills you
Who bills your FaxTerra account, and where to see a charge, change the card, get a receipt, change plan, cancel, and move billing from an app store to a card.
Receiving & privacy
Receiving faxes
How to get your own fax number, where received faxes go, and why replies need your own number.
More than one fax number
Adding extra fax numbers to your account, what they cost, which number faxes go out from, and what happens when you remove one or change plans.
Bring your number with you
Moving an existing fax number to FaxTerra: checking whether it can move before you pay, what to have ready, how long the transfer takes, and why the number stays yours afterwards.
Take your number with you
Moving a FaxTerra fax number to another provider: any number can leave, there is no fee, your new provider runs the transfer, and an assigned number has to move before your plan ends.
Documents & privacy
How long FaxTerra keeps your documents, how they are protected, and how to delete a sent or received fax yourself.
Account & apps
Your account
Signing in, notification email, canceling, deleting your account, refunds, and who operates FaxTerra.
Teams & shared accounts
Sharing one fax number and inbox with your team: inviting people, roles, switching between accounts, and moving a number.
The mobile app
What the FaxTerra app does, how it shares your account with the web, and how purchases work on a phone.