Help Center
How FaxTerra Works
Plain-language answers about sending and receiving faxes, plans and pricing, delivery confirmations, and your account — written for anyone, no fax experience needed.
Ask anything about how FaxTerra works
Sending faxes
How to send a fax
What you can send, how pages are counted, size limits, and what happens after you press send.
Delivery & confirmations
The statuses a fax moves through, the shareable confirmation you receive, and why faxes take a little time.
When a fax fails
The common reasons a fax does not go through, what FaxTerra retries for you automatically, and what to do next.
Countries you can fax
Which destinations FaxTerra reaches, and how free pages, credits, and subscriptions differ by country.
Plans & pricing
Free faxing
Exactly what the free tier includes, when it resets, and where free pages can be sent.
Plans & pricing
What each plan, credit pack, and the one-time fax number include, and how the free, included, and credit pages work together.
HIPAA & Healthcare plans
The plans for practices that fax protected health information: a signed BAA, per-document encryption, an audit log, and how to sign up.
Receiving & privacy
Receiving faxes
How to get your own fax number, where received faxes go, and why replies need your own number.
More than one fax number
Adding extra fax numbers to your account, what they cost, which number faxes go out from, and what happens when you remove one or change plans.
Bring your number with you
Moving an existing fax number to FaxTerra: checking whether it can move before you pay, what to have ready, how long the transfer takes, and why the number stays yours afterwards.
Take your number with you
Moving a FaxTerra fax number to another provider: any number can leave, there is no fee, your new provider runs the transfer, and an assigned number has to move before your plan ends.
Documents & privacy
How long FaxTerra keeps your documents, how they are protected, and how to delete a fax yourself.
Account & apps
Your account
Signing in, notification email, canceling, deleting your account, refunds, and who operates FaxTerra.
Teams & shared accounts
Sharing one fax number and inbox with your team: inviting people, roles, switching between accounts, and moving a number.
The mobile app
What the FaxTerra app does, how it shares your account with the web, and how purchases work on a phone.