Privacy Policy

1. Information We Collect

When you use FaxTerra to send a fax, we collect the following information:

• •Email address: Used to send delivery confirmation and failure notifications.
• •Fax number: The recipient's fax number you provide.
• •Name (optional): Sender and recipient names for the optional cover page.
• •Documents: Files you upload for faxing.
• •IP address: Collected automatically for abuse prevention. Retained for 90 days, then deleted.

2. How We Use Your Information

• •To send the fax you requested.
• •To send delivery confirmation or failure notifications via email.
• •To enforce rate limits and prevent abuse.
• •To process payments via Stripe (for paid faxes).

3. Document Storage & Retention

Documents you upload are stored on Cloudflare R2 (encrypted at rest with AES-256). We enforce the following retention windows:

• •Uploaded files: Automatically deleted within 24 hours of upload.
• •Sent fax PDFs: Retained for 30 days to support delivery confirmation and troubleshooting, then automatically deleted. Fax metadata (recipient, status, timestamps) remains in your history.
• •Received fax PDFs: Retained based on your plan's default (90 days for Free and Starter plans, 1 year for Business). You can adjust your inbox retention period in Settings.
• •Cover page messages: Redacted from our database 30 days after delivery. The message remains only on the delivered fax itself.
• •IP addresses: Retained for 90 days for abuse prevention, then deleted.

A daily audit job verifies that these retention policies are being enforced.

4. Third-Party Services

We use the following third-party services:

• •Telnyx: Fax delivery provider. Your document and recipient number are transmitted to Telnyx for fax delivery.
• •Stripe: Payment processing. Stripe handles all credit card information directly — we never see or store card details.
• •Cloudflare R2: Document storage (encrypted at rest).
• •Resend: Email delivery for notifications.
• •Neon: Database hosting.
• •Vercel: Application hosting.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with the third-party services listed above as necessary to provide our service.

6. Cookies

We do not use tracking cookies. We use essential cookies for authentication and session management only.

7. Your Rights

You have the right to:

• •Delete your account: You can delete your account from your Settings page. This anonymizes your personal data and removes your fax documents.
• •Request your data: Email privacy@faxterra.com to request a copy of your data. We will respond within 30 days.
• •Adjust retention: Subscribers can adjust their inbox retention period from Settings.

8. Changes

We may update this policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.

9. Contact

Questions about this privacy policy? Email us at privacy@faxterra.com.