Terms of Service

1. Acceptance of Terms

FaxTerra ("the Service") is operated by Developing Media LLC. By using the Service, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

FaxTerra provides an online fax service. You can upload documents and send them via fax to phone numbers in supported countries (the free tier sends to the United States and Canada only). Subscribers also receive a dedicated fax number that can accept incoming faxes, which are delivered to their FaxTerra inbox.

3. Acceptable Use

You agree not to use FaxTerra to:

• •Send unsolicited faxes (spam) or junk faxes.
• •Send faxes in violation of the Telephone Consumer Protection Act (TCPA) or any other applicable law.
• •Send threatening, harassing, or illegal content.
• •Attempt to circumvent rate limits or abuse the Service.
• •Use the Service for any fraudulent purpose.

4. TCPA Compliance & Per-Fax Attestation

By using FaxTerra, you represent and warrant that you have obtained proper consent from the recipient to send a fax to their number, as required by the Telephone Consumer Protection Act (TCPA). You are solely responsible for ensuring compliance with all applicable telecommunications laws.

Each time you click “Send” on a fax, you are attesting, as of that moment, that you have the recipient's consent to receive the fax and that the content complies with all applicable laws. FaxTerra displays this attestation inline on the send screen. Your click is your legally binding acknowledgment of this representation.

5. Free Tier

FaxTerra offers a limited free tier (10 pages per month to the US and Canada). Free tier availability is subject to change at any time.

6. Payments, Credits & Subscriptions

Web payments are processed through Stripe. One-time credit packs are final sale; purchased credits do not expire. If a paid fax fails to deliver due to a FaxTerra error (not a busy or invalid fax number), the failed pages are refunded.

Subscriptions (including Healthcare plans) renew automatically each billing period (monthly or annual) until cancelled. You can cancel anytime, self-serve, from the Plans page; cancellation takes effect at the end of the paid period, and you keep your plan and fax number until then. When a subscription ends, the dedicated fax number is released. Subscriptions purchased inside the mobile app are billed and managed through the app store's subscription settings rather than Stripe.

If a renewal charge fails, we retry the payment and notify you; continued non-payment may result in the subscription lapsing and the number being released.

7. Delivery

FaxTerra will make reasonable efforts to deliver your fax. However, we cannot guarantee delivery, as it depends on the recipient's fax machine being operational and answering the call. We are not responsible for failed deliveries due to busy signals, invalid numbers, or recipient equipment issues.

8. Privacy

Your use of FaxTerra is also governed by our Privacy Policy.

9. Limitation of Liability

FaxTerra is provided "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the specific fax transaction in question.

10. Termination

We reserve the right to suspend or terminate your access to FaxTerra at any time, with or without cause, including for violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Contact

Questions about these terms? Email us at legal@faxterra.com or write to FaxTerra (operated by Developing Media LLC), 570 El Camino Real #150 Unit 308, Redwood City, CA 94063.