Chase Fax Numbers by Department
Chase has no general customer-service fax. The numbers it does publish are department intake lines, several of them local Columbus and Dayton numbers. Find yours, then send free from your phone.
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Which Chase fax line you need
Chase publishes no general customer-service fax. Each number below is an intake queue attached to one process.
A death in the family. Estate Services takes the death certificate and letters testamentary or administration at (614) 422-7575. The same number handles home lending servicing documents: third-party authorizations, mailing address changes, and successor-in-interest property ownership updates. It is a Columbus, Ohio number, and Chase notes that faxing from a branch costs nothing.
Fraud. Claims and affidavits for personal checking and savings, debit cards, auto finance and home lending go to (614) 422-7171.
Trouble paying a mortgage. Loss mitigation packages and the documents on the mortgage application checklist go to (866) 282-5682.
Auto loans and leases. The automatic payment change form and the auto loan authorization to furnish and release information go to (800) 255-9502. Odometer disclosure statements and title paperwork go to (877) 501-7620. A third number, (937) 481-5324, is the one Chase gives to state DMV agencies requesting title documents rather than to borrowers.
An insurance claim on an escrowed home. The claim check packet goes to (678) 475-8899.
Two credit card fax numbers circulate widely, one from a card forum and one from a 2013 support post. Neither appears on any Chase page today, so this guide does not carry them. Chase does not publish a card document or reconsideration fax; use the number on the back of your card. Chase Estate Services and J.P. Morgan Securities are separate units, so a brokerage estate matter does not route to the retail line above.
What customers send to these lines
The paperwork that still moves by fax at Chase is the paperwork with a signature, a notary stamp, or a court seal:
- Death certificate and letters testamentary or letters of administration
- Mortgage third-party authorization, mailing address change, successor-in-interest forms
- Loss mitigation packages with income documents and a hardship letter
- Auto automatic payment change forms, third-party authorizations, odometer statements
- Insurance claim check endorsement packets after storm or fire damage
- Fraud affidavits with the disputed transaction list attached
Estate and auto forms are short. A loss mitigation package with two years of returns is where page count becomes the deciding factor.
These lines take documents in, not out
Every one is intake only. Chase reads what arrives, works the file, and replies through chase.com, by phone, or by letter. Nothing returns by fax and Chase sends no receipt when your pages land.
The FaxTerra delivery confirmation covers that gap: it records the destination number, the page count, and the moment the receiving machine accepted the pages. On an insurance claim check or a loss mitigation file, both of which run on deadlines, that is the record worth keeping alongside your copy.
Verify the number before you send
These documents carry death certificates, tax returns, and account numbers. Confirm the destination first:
- Use the fax number printed on the Chase form in front of you. Each Chase PDF names the queue it belongs to.
- Do not send borrower paperwork to the DMV lien release line. It exists for state agencies and your document will not be matched to your loan there.
- Never fax wire instructions or full online banking credentials. Chase asks for neither by fax, and an unexpected instruction to redirect a closing payment is the standard opening of a wire fraud.
- Ignore the Chase card fax numbers on forums. They are not published by Chase, and a fax carrying your ID and income documents to an unverified number is not recoverable.
How to fax Chase without a fax machine
Create a free FaxTerra account with an email address. Upload the signed form and its attachments as a PDF or as photos taken with your phone, enter the department number, and send.
Short forms send free within the 10 free pages every account gets each month. A loss mitigation package is covered by a one-time credit pack from about 10¢ a page, and the Starter subscription covers a monthly page allowance when a servicer keeps asking for updated documents. See how to send a fax for accepted file types and page limits, faxing financial documents for the wider picture, and the Bank of America guide for the same department-by-department breakdown at another large bank.
Frequently Asked Questions
What is the Chase fax number?
There is no general one. Chase publishes department lines, including (614) 422-7575 for Estate Services and home lending servicing, (614) 422-7171 for fraud claims, (866) 282-5682 for mortgage assistance, and (877) 501-7620 for auto title documents.
Where do I fax estate documents to Chase?
To Estate Services at (614) 422-7575. Send the death certificate together with the letters testamentary or letters of administration, and put the deceased account holder name and account number on the cover sheet.
Is there a Chase credit card fax number?
Not one Chase publishes. Two numbers circulate on forums and in a decade-old support post, and neither appears on chase.com today. For card documents, call the number on the back of your card and follow the route they give you.
Why are some Chase fax numbers not toll-free?
They are direct lines into Chase operations centers rather than toll-free intake numbers. Chase notes that faxing from a branch is free. Sending through FaxTerra costs the same either way, because pages count against your plan rather than being billed as a call.
Is FaxTerra affiliated with Chase?
No. FaxTerra is an independent online fax service. We deliver your document to the number you enter and confirm when it arrives. We cannot access your accounts or check the status of a claim.
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