Where to Fax Form 911
Form 911 goes to one central Taxpayer Advocate Service (TAS) fax line, mail address or email, whichever state you live in. Your local TAS office is not where it goes.
10 pages free every month. No credit card.
Fax, mail and email for Form 911
The form has one destination for the whole country. Fax it to (855) 828-2723, or (304) 707-9793 from outside the US. By mail it goes to Taxpayer Advocate Service, 7940 Kentucky Dr, MS 11 G, Florence, KY 41042. By email it goes to tas.form.911.request.for.assistance@irs.gov, and the form warns that an emailed Form 911 and its attachments are not encrypted for security. The local TAS office for your state is who you contact about a case that is already open.
What the form asks for
Your tax issue and what you have already done about it, the relief you are asking for, and how you want TAS to reach you (line 7a). When the problem is an IRS delay of more than 30 days, the form asks for the date you first contacted the IRS, so have that date. A joint request has a line for the second signature: "Signature of spouse (if joint assistance request)." A representative filing for you completes Section II, attaches Form 2848, Form 8821 or another power of attorney with their CAF number, and signs in your place.
The form says supporting documentation may result in a quicker resolution of your issue, and the TAS submission page says not to include other IRS forms or notices. Attach documents that support the request and leave those out.
Form 911 says signing the request does not suspend any applicable periods, such as the time to petition the Tax Court or request a Collection Due Process hearing. Keep meeting those deadlines while TAS has your request.
How to send it
Save the completed form and attachments as one PDF, or photograph the pages. Upload them, enter (855) 828-2723, and send. The confirmation you get is a timestamped record that the IRS fax line took every page. It does not show that TAS accepted the request; see what a fax confirmation proves.
What happens next
TAS lets you know whether it accepted the request, and an accepted case is assigned to a case advocate who contacts you. If you hear nothing within 30 days of submitting Form 911, the form's instruction is to email tas.form.911.request.for.assistance@irs.gov with "No Response" in the subject line. Do not send the form again, because a duplicate Form 911 for the same issue can delay processing. To speak with an advocate by phone, the TAS line is (877) 777-4778. Once a case is open and it has been more than 30 days since you submitted the Form 911, your local TAS office is the contact for reaching your advocate.
See how to send a fax with FaxTerra
Frequently Asked Questions
What is the fax number for Form 911?
(855) 828-2723, toll-free, from anywhere in the US. From outside the US, (304) 707-9793, which is not toll-free.
Do I fax Form 911 to my local Taxpayer Advocate office?
No. Form 911 goes to the central fax line, mail address or email, whichever state you are in. The local office comes in after a case is open, once it has been more than 30 days since you submitted the Form 911 and you need to reach your advocate.
Can I email Form 911 instead?
Yes, at tas.form.911.request.for.assistance@irs.gov. The form also states that an emailed Form 911 and its attachments are not encrypted for security.
How long until TAS responds?
TAS says it will tell you whether the request was accepted. If you hear nothing within 30 days of submitting Form 911, email TAS with "No Response" in the subject line rather than filing again.
Does the taxpayer have to sign if a representative files Form 911?
No. A representative completes Section II, attaches Form 2848, Form 8821 or another power of attorney, enters their CAF number and signs; the taxpayer does not need to sign.
Can I fax Form 911 for free?
Yes. Every account gets 10 free pages a month, and the form with its supporting documents usually fits. See free faxing for exactly what every account includes.
More guides: How to fax the IRS · IRS fax numbers directory