Data Retention and Deletion

How long each kind of data is kept, and what deleting your account does to it. Deletion runs every day, and a check afterwards confirms it happened.

Data	How long it is kept	When you delete your account
Documents you send	KeptDeleted after 30 days on Free and Starter. Business and Pro start at 1 year and can choose a longer window, or keep documents until you delete them.The record that you sent it, with the number, the outcome and the time, and your delivery confirmation stay in your history after the document is gone.	On deletionDeleted within 30 days.
Documents you receive	KeptKept 90 days on Free and Starter and 1 year on Business and Pro; any plan can choose a longer window.	On deletionDeleted with the account.
Files you upload before sending, including page previews and scans sent from your phone	KeptDeleted within 24 hours of upload, whether or not the fax is sent.	On deletionAlready gone. The name of an uploaded file stays with the record of the upload.
The message on a cover page	KeptRemoved from our records 30 days after the fax finishes. It remains on the document that was delivered.	On deletionRemoved.
Your fax history: the number you sent to, the name on the cover page, the outcome and the time	KeptKept while your account exists.	On deletionThe numbers, names and email addresses on each record are replaced with a redacted marker. The record itself remains for aggregate counts and payment disputes.
Your account: email address, name, sign-in method	KeptKept while your account exists.	On deletionAnonymized: the address and name are replaced, and the account can no longer be signed into.
Sign-in links and codes	KeptEach works once and then expires; an unused one expires on its own.	On deletionRemoved with the account.
Sign-in attempts: the address tried, the IP address and the device	Kept90 days, then deleted.	On deletionDeleted on the same 90-day schedule.
How you arrived: IP address, browser, referring page, campaign tags, country, and anything you typed in the signup survey	KeptKept while your account exists.	On deletionThe IP address, browser, referrer, survey text, country and campaign tags are removed.
The IP address on a fax you send	KeptRemoved 90 days after the fax.	On deletionRemoved.
Your fax number and its history	KeptKept while you hold the number. The record that you held it is kept after it is released.	On deletionThe number is released. The details of a number you moved to us, the name and address on the order and your credentials at the previous provider, are removed.
The numbers that faxes and fax attempts came from	KeptKept indefinitely.	On deletionKept. A received fax is deleted with your inbox; the record of the attempt remains.
Your address book	KeptKept while your account exists.	On deletionDeleted outright.
Identity documents for a fax number outside the US and Canada	KeptDeleted 30 days after the request is approved, cancelled or withdrawn. A declined request keeps them so you can resubmit. The approval record is kept as a regulatory requirement.	On deletionThe documents follow the same window; the approval record is kept.
Payments: customer and subscription references, purchase records, app-store purchases	KeptKept indefinitely as financial records.	On deletionKept. Card details never reach us.
Support conversations and feedback	KeptKept while your account exists.	On deletionYour messages, feedback and cancellation comments are redacted. The ticket stays as a record.
Conversations with the "Ask the docs" help chat	KeptDeleted after 12 months.	On deletionRedacted.
Email preferences, consent and unsubscribe records	KeptYour choice is kept while your account exists. The record that an address unsubscribed is kept indefinitely as a one-way hash, so we never email it again.	On deletionThe preference goes with the account; the hashed unsubscribe record stays.
Mobile notification registration	KeptUntil the app unregisters it.	On deletionNothing is sent to a deleted account.
Team invitations	KeptKept while the team exists, as the record of who had access.	On deletionRemoved with the team owner's account. A member deleting their own account leaves the record.
Your executed Business Associate Agreement	KeptKept permanently.	On deletionKept.
The access log: who viewed or downloaded a document, and when	KeptAt least six years.	On deletionKept. It holds references, never content.
A fax you started and did not send	KeptRemoved after 30 days without activity.	On deletionRemoved.
Abuse and fraud signals	KeptKept. A received fax's screening result goes with the fax.	On deletionKept.
The record of your deletion	KeptKept indefinitely, as a one-way hash of the deleted address, so the deletion itself stays provable.	On deletionThis is what remains.

Derived from our internal data inventory. On plans that allow it, you can change your document windows from Settings, and any account can be deleted from Settings; the help page on documents and privacy shows how. Back to the Trust Center.