Anthem Fax Numbers for Grievances and Appeals
Anthem runs a separate plan in each state it serves, so the fax number depends on your state and plan type. Here is how to find yours.
10 pages free every month. No credit card.
Anthem is a set of state plans, not one company
Anthem operates under a separate legal entity in each state it serves. Its own footer states the pattern: “Anthem Blue Cross and Blue Shield is the trade name of Community Insurance Company, an independent licensee of the Blue Cross and Blue Shield Association.” Grievance and appeal addresses, and their fax numbers, belong to those state entities and to the specific plan type: commercial, Medicaid, Medicare Advantage, or a dual plan.
The two lines above are examples Anthem publishes openly, for Ohio Medicaid and for the California Cal MediConnect plan. If you are in another state, or on another plan type, they are the wrong destination.
How to find your Anthem fax number
In order of reliability:
- The Notice of Action or denial letter Anthem sent you. An appeal form is attached to it, and the routing on that letter is the correct one for your case.
- Your member portal or the Anthem mobile app, where grievances and appeals sit under Support.
- The complaints and grievances page for your state on anthem.com, reached by choosing your state first.
- Member Services at the number on the back of your ID card, who will read the fax number back to you.
A number from a third-party directory is the least reliable of these, because it does not know which state entity holds your case.
What Anthem members send
The paperwork that moves this way:
- A grievance about service, access, or quality of care
- An appeal of a denied service or a denied claim, with the denial letter attached
- A state hearing request, which for Medicaid members goes to the state agency rather than to Anthem
- Authorization for a family member or provider to file on your behalf, which Anthem requires in writing before it will accept the filing
A denial letter, an appeal form, and a doctor’s letter is typically four to six pages.
How to fax Anthem without a fax machine
Create a free FaxTerra account with an email address, upload your appeal and attachments as a PDF or as phone photos, enter the fax number from your denial letter or your plan’s page, and send. Track delivery, since Medicaid and Medicare appeal windows are measured in days.
See how to send a fax for accepted files and page limits, how to fax an insurance claim for the general appeal process, and the Blue Cross Blue Shield guide for why Blue plans differ from each other.
Frequently Asked Questions
What is the Anthem fax number for appeals?
It depends on your state and plan. Anthem publishes (866) 587-3316 for Ohio Medicaid grievances and appeals and (888) 458-1406 for the California Cal MediConnect plan. For other states, use the number on your denial letter or on your state’s Anthem page.
Why does Anthem have different numbers in different states?
Each Anthem plan is a separate company operating as an independent licensee of the Blue Cross and Blue Shield Association, with its own grievance and appeals department. Your case is held by the entity that issued your coverage.
Can I email an Anthem appeal instead of faxing it?
Some plans accept email. Anthem’s Ohio Medicaid plan, for example, takes the grievance form at ohioga@anthem.com as well as by fax. Check your plan’s page, since this varies.
What if my appeal is denied?
Medicaid members can request a state hearing, which goes to the state agency rather than to Anthem, using the form and routing on the notice. Commercial members generally have an external review right. The denial letter states which applies to you.
Is FaxTerra affiliated with Anthem?
No. FaxTerra is an independent online fax service. We deliver your document to the number you enter and confirm when it arrives. We cannot see your Anthem coverage or the status of an appeal.
Official Sources
Send your fax in the next few minutes
Free for up to 10 pages a month. No fax machine needed.