Sutter Health Fax Number for Medical Records
Sutter processes records requests through one system office, so a single fax number covers the whole network. Send your signed authorization free from your phone and keep the delivery confirmation.
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One authorization form for the whole Sutter network
Sutter Health does not run a separate records office per hospital for patient requests. Its Request Medical Records page gives three routes for the same Medical Records Authorization form: an online request tool, mail to the Sutter Health System Office at PO Box 619091, Roseville, CA 95661, and fax to (916) 736-5499.
One thing Sutter says on that page is worth reading before you fill anything in: you may receive copies from more than one location depending on when and where you were seen. A long history across Sutter Medical Foundation, a Sutter hospital, and a Sutter affiliate can come back in pieces. Listing the facilities and the date ranges on the form is what keeps that from turning into three separate requests.
Sutter asks for up to 15 calendar days after it receives your written request, and says it will tell you in advance if any fee applies.
What Sutter patients send by fax
The paperwork that needs a signature is the paperwork that still moves by fax:
- A signed Medical Records Authorization releasing your chart to yourself or to a new provider
- A records request when you are changing systems and your next clinic needs your history
- A radiology images authorization, which Sutter handles on a separate form for the images themselves rather than the report
- Disability, FMLA, or leave paperwork a Sutter physician has completed and signed
- Outside records going the other way, when a non-Sutter provider needs your history added to your Sutter chart
A signed authorization plus a photo ID copy is two to three pages, which is inside the free monthly allowance on every FaxTerra account.
Sutter's own form also lets you choose fax as the way you receive the records back, with a 50-page limit on that delivery method. If your history is longer than that, pick one of the other delivery options on the form.
Verify the number before you send
A Sutter authorization form carries your name, date of birth, and often your medical record number. Confirm the destination before it leaves your hands:
- Download the authorization form from sutterhealth.org and read the fax number printed on the page you downloaded it from. That is the version Sutter maintains.
- If a Sutter department wrote to you asking for something specific, use the fax number in that letter. A department number beats a general one when the department is the one expecting your document.
- Skip fax numbers from third-party form sites. Several republish an old copy of Sutter's form.
How to fax Sutter Health without a fax machine
Create a free FaxTerra account with an email address. Upload the signed authorization as a PDF or as photos taken with your phone, enter the Sutter fax number, and send. Delivery confirmation arrives by email, which is worth keeping since a records request does not get acknowledged separately.
A two-page or three-page form sends free within your monthly free pages. Longer packets are covered by a one-time credit pack. See how to send a fax for accepted files and page limits, faxing medical records for the wider process of collecting your own history, and the Kaiser Permanente guide if some of your California care was at Kaiser, because Kaiser routes by region instead of using one number.
Frequently Asked Questions
What is the Sutter Health fax number for medical records?
Sutter publishes (916) 736-5499 on its Request Medical Records page as the fax destination for the completed Medical Records Authorization form. The mail alternative is Sutter Health System Office, PO Box 619091, Roseville, CA 95661.
How long does Sutter take to send my records?
Sutter asks you to allow up to 15 calendar days after it receives your written request, and says you will be told in advance if any fee applies before the records are released.
Can I request Sutter records without the form?
For viewing your own information, yes. My Health Online shows results, visit notes, and messages with no form at all. The authorization form is what you need to get a formal copy, or to have records released to someone else.
Do I need a HIPAA plan to fax my own medical records?
No. HIPAA obligations sit with the covered entity receiving your records, not with you as the patient sending your own. A free FaxTerra account is enough. Clinics, billing companies, and other covered entities transmitting protected health information need a plan with a signed Business Associate Agreement, which is the FaxTerra Healthcare plan.
Is FaxTerra affiliated with Sutter Health?
No. FaxTerra is an independent online fax service. We deliver your document to the fax number you enter and confirm when it arrives. We are not affiliated with Sutter Health and cannot look up your records.
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