Fax Your Massachusetts Benefits Paperwork
The fax line each Massachusetts agency publishes for Medicaid and CHIP, SNAP, unemployment, state leave benefits, and state tax, with what that office asks you to put on every page.
10 pages free every month. No credit card.
Where to fax it
2 of the 5 Massachusetts agencies below publish a fax line for their documents, and 3 publish only lines for a particular form or an appeal. Call the number in the row before you send.
The office asks for your case number on every page. Put it on every page you send, and keep the fax receipt. An office that cannot match a page to a case has to set it aside, and the receipt is what proves you sent it before the deadline.
Call before you send. Agency fax lines change and some stop answering. A short call confirms the number and whether that office is the one holding your case.
MassHealth asks a faxed document or handwritten note to carry the head of household's name and date of birth, the MassHealth ID number, and the change being reported.
The Department of Transitional Assistance asks every fax to carry the completed DTA cover sheet along with the documents.
The Board of Review asks a faxed appeal to carry the claimant ID number, the issue ID number, the date of the hearing decision, and the names, addresses, and phone numbers of the worker and the employer; an employer filing the appeal adds its DUA Employer ID number.
No general fax line published. The lines this office does publish:
The Department of Family and Medical Leave asks for the application ID number written or typed in the top left corner of every page faxed, and for copies rather than original documents.
No general fax line published. The lines this office does publish:
The Department of Revenue can attach a faxed Form M-2848 only to an account already registered through MassTaxConnect or with a Massachusetts return on file, and allows two business days for it.
No general fax line published. The lines this office does publish:
What the fax costs on FaxTerra
This is what FaxTerra charges to send it. It is not a fee the office charges.
Every FaxTerra account gets 10 free pages a month, and a page to a US fax number counts as one. A renewal or verification packet of up to 10 pages sends free, with no credit card.
Free pages reset on the 1st. If a second packet in the same month takes you past 10 pages, a FaxTerra Lite pack covers it, with no subscription.
Questions
What do I put on every page I fax to a Massachusetts agency?
Your case or client number, your name, and your date of birth, unless the row below says the office asks for something else. A page that arrives without a case number has to be matched by hand, which is the slowest path through any agency.
Can I fax a Massachusetts agency without a fax machine?
Yes. Upload the pages from your phone or computer, enter the office's fax number, and send. The agency receives it as a fax. Every account gets 10 free pages a month, and a page to a US fax number counts as one.
What if the fax line does not answer?
Call the number in that office's row before you try again. A line that rings and never connects will not start working on a retry, and the office can tell you whether the number changed or whether it wants the document another way.
Is this an official Massachusetts site?
No. FaxTerra is a fax service. Massachusetts and the office you are writing to set the rules and decide your case; every number and requirement here is linked to the agency's own page under official sources.
Official sources
- www.mass.gov/how-to/report-changes-to-masshealth
- www.mass.gov/doc/masshealth-health-coverage-mailfax-cover-sheet-0/download
- www.mass.gov/guides/how-to-contact-dta
- www.mass.gov/how-to/file-an-appeal-with-the-board-of-review
- www.mass.gov/how-to/appealing-a-paid-family-or-medical-leave-decision
- www.mass.gov/info-details/power-of-attorney-poa-and-third-party-authorization
FaxTerra is a fax service, not a benefits agency. Massachusetts and the office holding your case set the rules and decide it; follow their instructions where they differ from anything here. Every number above is linked to the agency page it was read on. Reviewed September 2026.
Faxing something else to a government office? How faxing government forms works.
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Fax your paperwork
Upload the pages from your phone or computer, enter the office's fax number, and send. 10 pages free every month.