Changelog

Changelog: fixes are labelled as fixes

On the changelog, a bug fix now shows the Fixed label instead of New, so the count of fixes reads as what it is.

Help chat: facts fetched on demand, answers no longer cut off

Ask the docs answers no longer stop mid-sentence, and the chat can point you to the state benefits and overseas ballot pages.

The changelog lists product changes only

The changelog now lists what changed in the product and what was fixed; website and guide updates are no longer mixed in, so the count reads as product change.

A fax that drops partway through no longer says the machines never connected

Fixed the message shown when a fax drops after some pages went through. It now says the receiving machine started taking pages before the call dropped.

Feature-launch framework retired; announcement pages stay

The dashboard announcement card is gone, and the notification settings no longer list a product-announcements toggle.

Mobile: dates from the server parse correctly on the device

In the app, a fax that is retrying now shows when the next attempt happens, an offer to resume a fax no longer reads as expired while it is still open, and deleting an account warns you when you still have paid time left.

Android: Sign Out completes even when the stored session token cannot be deleted

On some Android devices, tapping Sign Out used to do nothing. It now signs you out every time.

PHI-free mobile push notifications for HIPAA-entitled accounts

Mobile push notifications are now PHI-free for HIPAA-entitled accounts, matching the existing PHI-free email notifications.

Porting: a transfer can be cancelled, a moved number is declared fax-only, every paid slot is visible

Bringing a number to FaxTerra now says up front that the number will receive faxes only. A transfer can be cancelled from its status page, a rejection for a missing PIN says so, and your numbers page shows every slot you pay for, including an add-on with no number on it, which you can remove.

Receipt and status page: whose line a fax went out on is read from history; the get-your-own-number line shows only to accounts holding no line

The delivery receipt and the fax status page now correctly say a fax went out from your number even if you have since released or replaced that number, and no longer suggest getting a number when you already have one.

Status page keeps Retry visible while editing the number

On a failed fax's status page, opening the number editor no longer hides the Retry option. If the same number is worth another try, it is one click away under the editor.

EIN by fax: reply times measured per filing, a waiting card on the status page, and one-tap or automatic re-send at three weeks

Faxing Form SS-4 for an EIN: your fax's page now shows where you are in the IRS's usual reply window, and at three weeks you can send the form again in one tap, or ask us when you send to do it for you if no reply has arrived.

Plan and billing-interval changes appear in Purchase History

Switching between monthly and annual billing, or changing plan, now lists the prorated charge in your Purchase History with a downloadable receipt.

Post-failure recovery editor no longer opens into a Send that cannot succeed

When a fax fails and you choose to send it to a different number, the number box now makes it clear that it still holds the number that just failed, instead of letting you press Send and get an error.

Keeping a cancelled subscription collects the renewal the cancel forgave

If you cancel while a renewal payment is outstanding and then keep your subscription, that renewal is charged to your card first, and every Keep button says so. A declined card leaves the cancellation in place and tells you what to fix.

Send tells you when a fax number is incomplete

Tapping Send with a partly typed fax number now says the number isn't complete yet, instead of asking you to enter one.

Team invites accepted via Google or Apple by a brand-new user now land on the invite

Fixed: accepting a team invite or ownership transfer via Google or Apple sign-in as a brand-new user could silently drop the invite and land you in an empty new account.

The fax number page names the countries it offers a number in

When you pick a fax number, the page now lists the countries you can get one in and says your number does not need to be in your own country: a number anywhere on that list receives faxes from anywhere in the world.

A failed renewal names its real cause and offers only the fix that can work

If a renewal fails, the page and the email now name the real cause and offer only the fix that can work: no retry is offered for a wrong card number, an expired card, or a charge the network asked us not to retry.

One reader resolves why a renewal payment failed, for the email, the ledger and the recovery page alike

The email about a failed renewal and the page it links to now always describe the same cause and offer the same fix.

Locked-out sign-in says so

If you enter the wrong password too many times, the sign-in form now tells you that, and points you to the email sign-in link, instead of saying your password is wrong.

Team invite sign-in link no longer 404s

Accepting a team invitation while signed out now takes you to the sign-in page instead of a 404, with your invited email prefilled.

Renewing subscribers get a renewal date

Your plan now shows when it renews, on Settings and when you ask the help assistant.

An add-on is its own product on the subscription ledger

Your billing history now lists each thing you pay for on its own line, so a plan and an add-on are no longer merged into one amount.

Receipt modal no longer reopens on a status-page revisit

The delivery receipt now appears once, when your fax is delivered. Returning to a fax’s status page later no longer reopens it.

Sent-fax document viewer: pager no longer swallows taps mid-render

The Next/Prev buttons in the sent-fax document viewer no longer feel unresponsive while you flip through a multi-page document.

Page previews stop reporting pages as unavailable when the server has already rendered them

If you left the app while a document was still preparing, some pages could come back marked unavailable even though they were ready to send. Previews now correct themselves instead of giving up.

Sent list shows a failure reason once

On the Sent page, a failed fax's reason no longer appears twice when you expand the row.

Auto-retry stands down once your own resend has delivered

If a fax fails and you send it again yourself, we now stop retrying the first one as soon as your resend is delivered, so the recipient does not get the same document twice and you do not get a failure notice for a fax that already arrived.

Verification form remembers what you typed, and a carrier hiccup is ours to retry

If you come back to an international number verification, the form shows the details you already entered and saves what you type as you go. And if our numbering carrier has a hiccup when you submit, you no longer see an error: we hold everything you entered and send it through for you.

Delete Account now tells a cancelling subscriber what the paid days cost

If you have already cancelled and then delete your account, the confirmation step now names the date your plan and number were going to stay active until, and tells you that deleting gives up the paid days in between. The date is no longer shown once the period has ended.

International-number declines say what to fix

If the regulator asks for a correction to your UK or New Zealand number verification, we can now tell you exactly which field and which document to change, instead of “one of your documents”.

Mobile Delete Account actually deletes

Deleting your account from the mobile app now works, and the confirmation screen explains what deletion removes and offers to cancel your subscription instead.

Recovery email no longer tells a hard-declined customer their card is dead

If a renewal payment is declined, the recovery email now tells you what your bank actually refused and offers both fixes: add a different card, or pay the renewal yourself. It no longer says your card was permanently declined, which was not true for most of the customers who received it.

Country search finds the name people actually call the country by

The destination country picker now finds a country by the name you actually use for it. Typing "uk", "usa", "england" or "holland" used to return an empty list and the message that we don't fax there -- even though the United Kingdom, the United States and the Netherlands are all supported. Searching by the country's own name ("deutschland", "brasil", "italia") works too.

Settings shows a past-due subscriber the payment fix, not just the exit

If a renewal payment fails, Settings now shows you how to fix it. The same "Fix payment" step as the dashboard, instead of only offering to cancel.

Changing your fax number is no longer limited to once every 30 days. Change or remove a number whenever you need to.

The cancellation and number-release screens now only mention a pending IRS reply when a Form SS-4 fax was actually sent, and the release warning shows reliably when one is genuinely in flight.

Watch your fax go through page by page, with a live estimate of when it will land. After you send, the fax sits in your Sent box while it is in flight and the composer is ready for the next one. Fixes a crash when opening notification settings on iOS, and a notification setup error on Android phones without Google services.

When we can't get a fax through after retrying, the status page and the email now tell you what actually happened, whether the line was busy, never picked up, or answered but couldn't complete the connection, and what to do about that specific failure.

On the phone, watching a fax go through no longer traps you on one screen. The tab bar and a back arrow stay put, the Sent box shows every fax in flight with how far along it is, and the compose screen clears itself once your fax is on its way.

Signing in with an email or Google account we do not recognize no longer creates a second account by surprise. FaxTerra tells you the address has no account and lets you choose: create one, or go back and sign in with the one you already have. Nothing is created until you say so.

Sending from a Canadian fax number to a toll-free number that only accepts US callers now fails immediately with guidance to resend from a US number, instead of silently retrying for about an hour first.

Faxes whose delivery we confirmed while you were looking at your Sent page, or when you pressed Retry on a fax that had actually gone through, now send you the delivery confirmation and receipt like every other delivery.

If your account has more than one fax number, removing one now removes the one you picked, and only that one. Giving up an extra line is no longer blocked by the 30-day limit on changing your main number.

Tap any page to open it full screen, pinch to zoom, and flip a page that was scanned upside down. Delete received faxes you no longer need from your Inbox. Receipt links in Billing now open reliably, however old the purchase.

Zooming a page in the app now snaps cleanly into place instead of wobbling, and scrolling quickly through a long fax no longer zooms a page by accident.

Multi-page scans upload faster and more reliably, and an upload that gets refused now retries itself instead of asking you to start over.