Changelog

Faxing Form SS-4 to the IRS to get an EIN? The composer now reminds you to put your FaxTerra number in the form's "Applicant's fax number" box (that is where the IRS faxes your EIN), and can check in on the reply: if nothing has arrived from the IRS after three weeks, we email you that it is time to call instead, with the phone script and what the agent will ask. One tap, and we ask you for nothing. Faxes from known IRS lines are now labeled "Likely from the IRS" in your inbox. We do not fill in your form, choose anything for you, or contact the IRS on your behalf.

You can now clear a whole document at once. Once a fax reaches five pages, "Clear all" appears above the page thumbnails, one tap, one confirmation, and the pages are gone. Your cover page and the number you entered stay put.

You can now get a fax number in the United Kingdom or New Zealand. Choose the country on the number page and we will take you through the identity check those countries require. Your number is assigned as soon as the check is approved, usually about 3 business days, and sending works the whole time. If a document is not accepted we email you what to fix.

Check whether your fax number can move to FaxTerra, before you sign up

You can now find out whether your fax number can move to FaxTerra straight from the porting guide, without an account, and which providers release numbers routinely.

If your fax number lapsed and you subscribe again, the number picker now offers to search for your previous number. It is not held for you, so it may already be taken, but if it is still available you can pick it again.

One-time number: a reminder 15 days before it closes, and a countdown on the dashboard

One-time fax number buyers now get an email 15 days before their number's 90-day window closes, and the dashboard shows the days remaining, so the end is never a surprise. Starting a plan before it closes keeps the same number.

One-time fax number: your own number for 90 days, paid once

You can now get a fax number without subscribing. A one-time number is $14.99 paid once, gives you your own number for 90 days with 50 pages included, and receives faxes into your inbox exactly like a plan's number does. Nothing renews and there is nothing to cancel. It is built for a single filing that gets answered by fax, like an EIN application, where the reply can take weeks to come back. If you decide you want the number for longer, starting a subscription keeps the number you already have.

Clearer status while we retry a failed fax automatically: the status page keeps the retry banner up during each attempt, and your Sent list now shows 'Retrying automatically' instead of an unlabeled row.

Bringing your fax number to FaxTerra now goes straight to your current carrier the moment you submit, no waiting on a review. If every line on your plan is in use, porting offers to add a line right in the wizard.

Every page of your document now appears as its own preview, in black and white, shown as it will be received, so you can check, reorder, rotate, or remove any single page before you send.

You can now bring an existing US or Canada fax number to FaxTerra instead of taking a new one. Transferring a number in is free on every paid plan, you can check whether your number will move before you pay anything, and your current fax service keeps working until the transfer completes. A number you brought in stays yours: moving it back out later is free.

Your fax numbers have one home

Your fax numbers now have a home. Everything about them, what you have, adding one, bringing one in, and what another provider needs if you ever move one out, is on one page at faxterra.com/numbers, linked from your number anywhere you see it.

FaxTerra is now on Google Play. Send and receive faxes from your Android phone, with the same account, credits, and history as the web.

If a renewal payment fails, there is now one place that says why and fixes it. The email and the notice on your dashboard both open a page that states the reason the charge was declined and leads with the option that will actually work: charge the same card again once you have topped it up, add a different card if the bank has declined it for good, or confirm with your bank if it wants an extra step. Your fax number stays active the whole time, and the page tells you the date we will retry automatically if you would rather do nothing.

Rotating a photo or scan in the composer now rotates the faxed page too.

The "Send a Fax" link in the site footer now takes you to signup instead of the login page when you are not signed in.

Changing your plan now shows exactly what it costs before anything happens. The amount charged today (or added to your next invoice), the credit for the part of your old plan you did not use, and your new price from the next billing date. Changes of $4 or more are charged when you confirm, so your recurring price is never inflated by a leftover part-period amount, and you get an email confirming every change. If your card is declined, nothing changes at all.

FaxTerra is now on Google Play. Send and receive faxes from your Android phone with the same account, pages, and history as the web and iPhone app.

If you start a subscription checkout but don't finish it, the number picker now tells you clearly that no payment was taken and lets you start again, instead of saying your payment was received.

The mobile app now correctly recognizes international fax numbers however you enter them, and offers the right payment option up front.

You can now have more than one fax number on the same account. Every paid plan includes one; extras are $3.99 a month each (or $39.90 a year on annual billing), added from Settings with the exact cost shown before you agree. Pick which number your faxes send from, and remove a number any time.

Every purchase now emails you a receipt showing what you paid and when, with a link to view or download the invoice as a PDF. The link keeps working months later. Subscription renewals stay quiet by design; those invoices are in the billing portal under Manage billing.

Need a person? The help chat can now hand you to us without losing your place. Choose "Get help from a human" and the chat's message box turns into a short form right where you are, carrying the conversation with it, so you don't have to repeat yourself. Cancel puts the message box back. We usually reply within a few hours, and always by the next business day. You don't need an account to use it.

New App Store listing: "FaxTerra: Send & Receive Fax", refreshed screenshots showing the redesigned composer, and the app is now available in every country's App Store.

Your new fax number is now confirmed working before you use it. Right after it's assigned you'll see "Setting up" for a moment, usually under a minute, and you'll get an email as soon as it's verified and live. You can upload and arrange your document the whole time; only sending waits, because the return number printed on your fax is the one being confirmed. If it's taking longer than expected we'll offer you a different number right away, free, and it won't use up your once-every-30-days change. And if a number doesn't pass, we now replace it for you and tell you once, when the new one is live, there's nothing for you to do.

Faxing a document over 350 pages now just works. It's sent automatically as multiple faxes, delivered in order, each part with a "Part N of M" cover sheet. The send form tells you how many parts before you send. Billing is unchanged: you pay the same total pages.

Reorder the pages of your fax right in the app, press and hold a page in the strip, drag it where you want it, and let go.

The help assistant now knows when your fax number has failed our delivery checks, and will give you the same guidance as the replacement email.

You can now share a fax account with your team: invite people from Settings, everyone shares the number, inbox and page allowance, and you can move a fax number between accounts you're on. See the new Teams help page.

If you release your fax number, Settings now shows you the way to pick a new one right away.

If your balance is split between plan pages and credits, the send screen now tells you up front when a fax needs more pages, instead of letting the send fail.

Need a fax number for just a little while? Every free account without a number now sees the one-time number option, your own number for 90 days, $14.99 once, no subscription.

Sending a fax is a shorter trip. The fax number now comes first, Send and your page balance stay visible at the bottom of the screen instead of scrolling away, and cover-page details open on demand rather than pushing your document down the page. On the mobile app, scanning, photos and files are now one "Upload file" button.

Sending a long fax? The status page now tells you up front how long it should take (about a minute per page), and you can close the page; we'll email you when it's delivered.

When you cancel, we now show you exactly what happens to your fax number and when, and remind you once before the date while you can still undo it.

You can now check whether your fax number can be ported to FaxTerra before you subscribe, free, in seconds, from Numbers → "Port an existing number." Porting itself still comes with a paid plan, and the page now says plainly that ported numbers must be US or Canadian.

Porting wizard: one more question so partial ports go through

Porting wizard: one new question about whether other numbers remain on your current account, so partial ports go through without carrier rejections.

If a document preview fails to load on the send page, you now see a clear message and a retry button instead of an endless loading spinner. Your file stays attached either way.

You can now bring your existing fax number to FaxTerra. Porting a US or Canada number in is free with any paid plan, and your current fax service keeps working until the transfer completes. Start it from Numbers → "Port an existing number." Your number stays yours: if you ever leave, you can take it with you, and we never charge a fee to port it out.

You can now bring your existing fax number to FaxTerra, free with any paid plan. Start at Numbers → "Port an existing number." Your current fax service keeps working the whole time.

Your number is yours. If you ported a number in and later cancel, we hold it for 60 days so you can move it to another provider, and we never charge a fee to leave.

If a subscription payment needs an extra confirmation step from your bank, the email we send you now takes you straight to a page where you can complete it.

You can now get a United Kingdom or New Zealand fax number on any paid plan. Local regulations require identity and address verification for these countries; the app walks you through it and your sending works immediately while verification (about 3 business days) completes.

The mobile app inbox now shows your active fax number instead of asking you to get one, and the app asks for notification permission so you get push notifications when a fax arrives.

Uploads that briefly stall now retry automatically instead of failing.

Your delivery confirmation is now something you can hand to someone else. The email you get when a fax is delivered is the receipt itself, who sent it, the numbers, the page count, the delivered time, and it carries a link to the same receipt as a web page plus a PDF copy. All of it works for anyone you forward it to, with no account and no sign-in, so a client, an agency, or the office you faxed can confirm it landed. The shared copies show transmission details only; your document's contents and your account are never part of them.

Signed in? The help chat can now answer questions about your own account, what plan you're on, when it renews, how many pages you have left, and whether your last fax went through. It can't see who you faxed or what you sent, and it can't change anything.

You can now cancel your subscription right in the app, on the Plans page or in Settings, with a clear confirmation of what you keep and until when. No more hunting through an external billing portal. "Keep my subscription" undoes the cancellation any time before it takes effect.

If Sign in with Apple hits a temporary Apple-side error, the app now points you to the email sign-in code as a fallback.

After a delivered fax you'll see a quick one-time "How was this?", and your delivery confirmation email now includes a shareable confirmation link you can forward as proof your fax was sent.

The FaxTerra mobile app can now send password-protected PDFs, enter the password when you add the file and we'll unlock it for faxing. (The password is used only to decrypt your file and is never stored.)

Password-protected PDFs can now be sent without leaving FaxTerra, just enter the password when you upload the file and we'll unlock it for faxing. (The password is used only to decrypt your file and is never stored.)

FaxTerra now offers HIPAA-compliant Healthcare plans, with a signed Business Associate Agreement, per-document encryption, and a 6-year audit log, for practices, therapists, and anyone handling protected health information.

Uploads that fail now tell you why instead of silently adding an unsendable file, and FaxTerra accepts more formats. TIFF (including multi-page), GIF, BMP, and WebP, plus it can now repair many damaged PDFs automatically.

Your Inbox now checks for new faxes on its own while you have the page open, no need to keep tapping "Check for faxes" while you wait on a reply. You'll see it's watching, and get a notification the moment a fax arrives.

Ask questions in plain language right on the Help Center (and in the app) and get instant answers from our help docs, with links to the full articles.

Help is now everywhere: a Help panel inside the app (no losing your place), Help in the site menu, and links to the right help article when a fax fails or when you're choosing a plan.

If your new fax number ever fails our automatic delivery checks, we now email you right away and you can pick a replacement number instantly, free, no waiting period.

A clearer dashboard and plans page: your dashboard now greets you, shows your plan and pages at a glance with an always-available Send button, and explains the two ways to use FaxTerra, free sending (with optional credit packs) and Send & Receive subscriptions with your own fax number.

When a fax fails because the receiving machine answered but couldn't finish connecting, you'll now see "The receiving fax machine answered but the connection stalled, we're retrying automatically" instead of an incorrect "check the number," and we retry it for you even if you've never sent to that number before.

If a subscription payment fails because your Link bank connection was closed, the payment-failure email now tells you exactly that, reconnect your bank in Link or add a card, instead of a generic message.

The free-fax page now shows a clear three-option pricing panel (free send / one-time 90-day number or Starter / Business) so senders expecting a reply can catch it.

Faxes that fail because the connection drops mid-handshake now explain what happened and retry automatically, up to 5 attempts over about an hour, free, no action needed.

New Pro plan for high-volume senders: $29.99/month (or $299/year) for 1,000 pages a month on your own fax number, with the same long-retention benefits as Business.

The pricing page now shows every plan side by side, including the new Pro plan, with clear per-page pricing, and the "Get your number" buttons show the price upfront.

Faxing your EIN application? Get a dedicated fax number for 90 days for a single $14.99, no subscription, so you can catch the IRS's confirmation.

If a fax can't get through because the line is busy, we now keep trying automatically, up to 5 times over about an hour, and email you the result. You don't have to do anything, and you can stop the retries any time.

When you cancel, we now stop trying to collect any outstanding payment and stop the payment-failed emails right away. You won't be chased for a charge on a plan you're leaving. You still keep your number until the end of the paid period.

Sent documents are kept for 30 days (Business can choose longer or forever), then deleted for your security, your delivery-confirmation receipt and fax history always remain. Viewing an expired document now shows a clear message instead of an error.

The iOS app now warns you if a payment fails (one tap to fix it), lets you edit the number and resend a failed fax, delete sent faxes, see locked over-limit received faxes with an upgrade prompt, share received faxes, shows an unread badge on Inbox, and lets you edit your name and inbox retention.

Visitors from the EEA, UK, and Switzerland now see a cookie consent banner and can accept or decline analytics/advertising cookies. The privacy policy's cookie section now accurately describes the cookies we use.

Signing in is smoother: when you first click your email sign-in link, we'll offer to set a password so you can skip the email next time (totally optional). The login screen now shows email + password together, with "Email me a sign-in link" right there as an alternative.

You can now delete sent faxes. Open the Sent page, expand any fax, and choose Delete. It removes the fax from your history and permanently purges the document from our servers (the recipient keeps the copy they already received).

You can now set a password to sign in directly, no more waiting for a magic link email. It's optional: set one from Settings, or use "Forgot password?" on the login page. Magic link and Google sign-in still work as before.

If a fax to a toll-free number fails because the line only accepts calls from US numbers, the fax status page now explains this and lets you resend from a US number with one click.

If you email support@faxterra.com, you now get a normal email reply in the same conversation, no login needed.

US and most non-EU users now receive occasional product/feedback emails by default (unsubscribe anytime); EEA/UK/Swiss users still opt in via the signup checkbox. Privacy policy updated to describe both.

New optional checkbox on the signup form to opt into product updates and feedback requests; new Notification preferences page under Settings. No new emails are being sent yet.

Password-protected PDFs now show an inline error at upload instead of silently failing. Remove the password from the PDF and re-upload.

iOS users can now subscribe to the Business plan (200 pages/mo + receive number) from the in-app billing screen.

You can now attach screenshots to support tickets, tap the image icon when composing a message.

You can now send a fax using just the cover page, no need to upload a document for short messages.

Clearer error messages when a document can't be processed. Corrupt or unreadable files are now caught when you upload them, not after you hit Send.

Mobile app now supports automatic retry for busy fax lines, multi-part fax progress tracking, delivery confirmation downloads, cover page email, notification email settings, and full purchase history with receipts.

Your cover page now includes your contact info and looks more professional.

See your purchase history and download receipts from your Plans & Billing page.

Your fax cover pages now look fully professional, no FaxTerra branding.

You can now upload documents up to 200 MB.

Your large faxes now send automatically, no size limits to worry about. We split big documents into parts and deliver them in order.

When a fax line is busy, tap "Keep trying for me", we'll automatically retry for the next hour and email you when it goes through.

You can now send fax notifications to a different email than your login.

After subscribing, you now pick your fax number's area code and get started right away.

If you cancel, you'll see exactly when your plan ends and can easily resubscribe.

Simpler navigation and a single place to manage your plan, billing, and subscription.