How to Request Medical Records from Cleveland Clinic: Fax, Phone, MyChart

Which Cleveland Clinic line you need

Cleveland Clinic’s records procedures page gives (216) 587-8043 for Ohio requests during business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday, and (216) 445-6782 for urgent requests outside those hours. Mail goes to Health Information Management, Health Data Services Ab7, 9500 Euclid Avenue, Cleveland, OH 44195.

The Florida and London locations are handled by their own teams and the same page lists phone contacts rather than a fax for them. If you were treated at Weston Hospital or in London, call the number on that page instead of faxing the Ohio line.

Phone, portal or form: the other ways to request Cleveland Clinic records

Cleveland Clinic's records procedures page gives one route per situation:

• Ohio requests by phone: Health Information Management at (216) 444-5580, 8:00 a.m. to 5:00 p.m. Monday through Friday. Urgent requests after 5 p.m. and on weekends: (216) 444-5582, beside the after-hours fax above.
• Florida: Weston Hospital records at (954) 689-5071. London has its own Health Information Management office, listed on the same page.
• MyChart: a records request made there needs no printed authorization and no fax.
• The form: the signed authorization, returned by fax or mail.

Cleveland Clinic says that once it receives the signed request, processing can take up to 10 days. A fax is confirmed delivered in minutes, so that waiting is on the records team's side.

What patients send to Cleveland Clinic

The standard requests:

• A signed Authorization to Disclose Health Information, releasing records to yourself or to another provider
• Records for a second opinion, where the receiving clinic has given you a date
• Imaging and pathology, which the same team handles alongside written records
• Records for disability, workers’ compensation, or a legal matter, usually with a representative’s documentation attached

A release form and an ID copy is two to four pages, which is inside the free monthly allowance on every account.

Verify the number before you send

Your authorization carries your name, date of birth, and often your Cleveland Clinic medical record number.

• If a Cleveland Clinic letter or form gave you a number, use that one. It is specific to the department waiting for your document.
• Otherwise take the number from the medical records pages on clevelandclinic.org, not from a search snippet.
• MyChart handles many record requests with no form and no fax, and is worth checking first.
• Use the after-hours line only when the request is genuinely urgent. Routine requests sent there are worked in the same queue the next business day.

How to fax Cleveland Clinic without a fax machine

Create a free FaxTerra account with an email address, upload your signed authorization as a PDF or as phone photos, enter the Cleveland Clinic fax number, and send. You get a delivery confirmation by email, with the time your fax finished.

See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and the Mayo Clinic guide if you are gathering records from both.