IU Health Fax Numbers for Medical Records

IU Health routes records by hospital group

IU Health has no single records fax for the system. Each Health Information Management office covers a group of hospitals, and IU Health's instruction for the completed authorization is to fax, email or mail it to the office for the facility that treated you.

Most requests land in one of four places. Care at Methodist Hospital, University Hospital, Riley Hospital for Children, North, West, Fishers, an Ambulatory Surgery Center or an IU Health Medical Group office goes to the Metro Indiana line at (317) 968-1177. Bloomington, Bedford, Morgan and Paoli share (317) 968-1413. Ball Memorial, Blackford and Jay share (765) 448-7620. Frankfort, Tipton and White Memorial share (317) 968-1321.

IU Health Arnett hospitals and clinics in Lafayette are handled by their own office at 2600 Greenbush, and are the one group where the fax numbers on the IU Health page carry an out-of-state area code that does not match the Indiana phone number beside them. Call the Arnett Release of Information office, using the phone number IU Health lists beside it, and have them read the fax number back before you send anything there.

IU Health's goal is to process a request within five business days, though state and federal law allow up to 30.

What patients fax IU Health

• The signed Authorization to Release and Disclose Patient Information, sending your chart to yourself or to a new provider
• A request for a discharge summary, operative report or imaging report ahead of a specialist appointment
• Outside records going the other direction, when an IU Health physician needs history from a clinic you saw elsewhere
• Disability, FMLA or school forms an IU Health physician has completed and signed

A completed authorization plus an ID copy is usually two to four pages, which is inside the free monthly allowance on every FaxTerra account. Mailed requests need the facility name, address and "Attn: Health Information Management" on the envelope, which is the same information that belongs on a fax cover sheet.

Verify the number before you send

Your authorization names you, your birth date and often your medical record number, so make sure the destination is the office holding your chart:

• Match the hospital on your discharge paperwork to the facility list on the IU Health medical records page, and use the fax number printed beside that facility.
• Records from more than one IU Health hospital may need more than one request. A Metro Indiana office cannot pull a Ball Memorial chart on your behalf.
• Call the phone number listed beside your facility and ask the Release of Information specialist to confirm the fax number before you send.
• Do not use a number from a third-party directory. IU Health publishes this list itself and updates it when an office moves.

How to fax IU Health without a fax machine

Create a free FaxTerra account with an email address, upload the signed authorization as a PDF or as photos taken with your phone, enter the fax number for your facility, and send. Delivery confirmation arrives by email, which is the receipt to keep while the request is processed.

Small documents send free within your monthly free pages. Longer packets are covered by a one-time credit pack from about 10¢ a page. See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and Geisinger if you want to see how a similarly sized system handles the same request with one central line.