Molina Healthcare Fax Numbers

Molina is a different company in every state

Molina Healthcare of Florida, Molina Healthcare of Michigan, Molina Healthcare of Ohio and the rest are separate licensed plans. Each one contracts with its own state Medicaid program, publishes its own member handbook, and staffs its own Appeals and Grievances unit. That is why a Molina fax number found through a search often turns out to belong to a state you do not live in.

Two examples of what Molina publishes. Florida takes an appeal or grievance by fax at (877) 508-5748, by mail to its Appeal and Grievance Unit in Louisville, or by phone. Michigan takes an appeal by fax at (248) 925-1799 or in writing to a Chattanooga address, and gives members 60 calendar days from the adverse benefit determination to file.

Your plan's number is on your denial letter, in your member handbook, and on the appeals page for your state at molinahealthcare.com.

Molina does not hold your medical chart

This surprises people who ask Molina for records. Molina's own privacy notices say it does not have complete copies of medical records, and point members at their treating physician for a copy of the chart.

What Molina does hold is the plan record: enrollment, claims, coverage decisions, prior authorizations, and case management notes. A member request to see that information goes to Molina's privacy contact in writing, at the address in your state plan's Notice of Privacy Practices, and Molina may charge for labor, copying, and postage.

So if the goal is your medical history, the request goes to the clinic or hospital that treated you. If the goal is why a claim was denied or what Molina has on file about a decision, that request goes to Molina.

What Molina members send by fax

The paperwork that moves this way is the paperwork attached to a decision:

• A grievance or appeal form, or a letter making the same points, after a denial or a reduced service
• Supporting records from your doctor backing up a request Molina turned down
• A prior authorization or exception request your provider has completed
• An authorization letting a spouse, caregiver, or advocate speak to the plan for you
• Documents Molina has specifically asked you to send

Molina's appeal instructions ask for your first and last name, your address and telephone number, your member ID, and your signature. Include those on the cover sheet so the unit can match the fax to your case without calling you back. A form plus a supporting letter is usually two to five pages, which sends free.

Verify the number before you send

An appeal packet carries your member ID, your diagnosis, and often your doctor's notes. Confirm the destination first:

• Use the fax number on the denial letter. It is specific to the unit handling your case and it beats any general number.
• If you have no letter, open the appeals or grievances page for your state at molinahealthcare.com and read the number there.
• Call Member Services on the back of your Molina ID card and ask them to read the number back to you.
• Check the state. Molina publishes different numbers for Florida, Michigan, South Carolina and the rest, and a plan in another state cannot act on your appeal.

How to fax Molina without a fax machine

Create a free FaxTerra account with an email address, upload your appeal and any supporting records as a PDF or as phone photos, enter the fax number for your state plan, and send. A delivery confirmation arrives by email, which matters because appeal windows are counted in days.

Small documents send free within your monthly free pages, and longer packets are covered by a one-time credit pack from about 10¢ a page. See how to send a fax for accepted files and page limits, the Anthem guide for another payer that routes by state plan, and faxing an insurance claim for the wider process.