Orlando Health Fax Number for Medical Records

One records department, three ways to reach it

Orlando Health handles copies of your chart through a single Medical Records Department, and its instructions for patients give three routes for the completed request form: fax to (321) 843-6411, email to medicalrecords@orlandohealth.com, or mail to Orlando Health Health Information Management at 1414 Kuhl Ave in Orlando.

Fax is the route most patients pick. It puts a signed form in the department's hands the same day and leaves you a delivery confirmation to keep, which matters because a records request is not acknowledged separately. Email sends a signed authorization and a copy of your photo ID across the open internet. Mail adds days at both ends.

Orlando Health also lists a customer service number on the same records page for following up after you submit. That one is for chasing a request that has gone quiet. The form itself goes to the fax number above.

Check who actually holds your chart

Large systems rarely keep everything in one place, and Orlando Health is a system of hospitals, an imaging network, and physician practices.

Before you send anything, work out which of these applies:

• A hospital stay or emergency visit. The hospital's Health Information Management department holds it.
• A physician practice visit. The practice may hold its own chart, and the fastest route is often to ask the office directly.
• Imaging. Films and CDs are frequently handled by a separate imaging records team with its own destination, which is true across most systems.
• Billing. An itemized statement or a bill dispute goes to patient financial services, not to medical records.

Asking one question on the phone, “which department holds this and where does it go,” saves a week more often than it costs a call.

Check the destination before you send

The number above is read off Orlando Health's own page on requesting copies of medical records, which is the version the hospital maintains. Two situations are still worth a check before you send:

• You are holding a letter or form from a specific Orlando Health department. Use the number printed on that document. A department line beats a general one when that department is the one waiting for your paperwork.
• Your care was at a physician practice rather than a hospital. Practices in the network sometimes keep their own chart, and the office can tell you in one call whether it holds yours.

A records request carries your name, date of birth, dates of service, and often your medical record number, so the destination matters. Ignore numbers from third-party directories, form-aggregator sites, and search snippets. If a number cannot be traced back to a page on orlandohealth.com, do not send protected health information to it.

One more thing worth asking when you call: whether the department will send records back to you by fax. Some hospitals decline to fax records to a patient and offer a portal, a CD, or mail instead, so the return route is worth confirming before you assume it.

What you are likely sending

The documents that still move by fax are the ones that carry a signature:

• A signed authorization releasing your record to yourself or to a new provider
• A records request when you are changing doctors and the next clinic needs your history
• Guardianship, power of attorney, or health care proxy paperwork attached to a request made for someone else
• Disability, FMLA, or leave forms an Orlando Health physician has completed and signed
• Outside records going the other direction, to be added to your Orlando Health chart

Under HIPAA you have the right to a copy of your own records, and a covered entity has 30 days to respond. Orlando Health says a request marked urgent should be released within 96 hours, which is four days, so mark the form if the deadline is real. A signed form plus an ID copy is two to four pages, which is inside the free monthly allowance on every FaxTerra account.

How to fax Orlando Health without a fax machine

Create a free FaxTerra account with an email address, upload the signed authorization as a PDF or as photos taken with your phone, enter the Medical Records number above, and send. A delivery confirmation arrives by email, which is what you want on record if the request later goes missing.

Small documents send free within your monthly free pages, and longer packets are covered by a one-time credit pack from about 10¢ a page. See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and the Memorial Hermann guide for a system that publishes a fax number for imaging records and a mailing address for everything else.