Penn Medicine Fax Numbers for Medical Records

Penn Medicine publishes a records fax for each hospital

Penn Medicine’s instruction for record requests is to send them to the hospital where the patient was treated, and it publishes the medical records department for each one with a street address, a phone number, and a fax number.

The three Philadelphia hospitals are separate destinations. The Hospital of the University of Pennsylvania takes requests at (215) 662-6300, Penn Presbyterian Medical Center at (215) 243-8758, and Pennsylvania Hospital at (215) 829-3027. Outside the city, Chester County Hospital uses (610) 431-5025, Doylestown Hospital (215) 489-7235, and Princeton Medical Center (609) 853-7051.

Penn Medicine also states that it releases copies of records on receiving a request in writing, so a phone call does not start the process. The written request is what does.

These numbers are the ones Penn Medicine publishes for requesting records from each hospital, on the page it maintains for practices requesting a patient’s chart. As a patient, confirm with the department that it will take your signed authorization by fax before you send it, since some Penn records routes run through myPennMedicine instead.

What gets sent, and by whom

Two different people send to these numbers, with different requirements:

• A physician practice requesting a patient’s chart writes on office letterhead, names the specific information requested, and gives the dates of service. Penn Medicine asks for all three.
• A patient requesting their own record signs an authorization for disclosure of health information naming the records, the dates, and who receives them.
• Either way the request has to be in writing and has to be specific. “Everything you have” slows a request down more than a date range does.
• Disability, FMLA, and leave paperwork completed by a Penn physician follows the same route as any other record.

Penn Medicine supports electronic record exchange between systems, so a practice on a connected records platform can often pull the chart without faxing at all.

Verify the number before you send

A records request identifies the patient by name and date of birth and names the care being asked about. Confirm the destination first:

• Match the hospital to the care. A request faxed to Pennsylvania Hospital does not reach the Hospital of the University of Pennsylvania, even though they sit two miles apart in the same system.
• If you were treated at more than one Penn hospital, send a separate request to each.
• If Penn Medicine sent you a form or a letter, use the number on it. That belongs to the department expecting your document.
• Do not use a number from a third-party directory. Penn Medicine publishes these itself and the published version is the one to trust.

How to fax Penn Medicine without a fax machine

Create a free FaxTerra account with an email address, upload your signed authorization or letterhead request as a PDF or as photos taken with your phone, enter the Penn Medicine fax number for the hospital that treated you, and send. Delivery confirmation arrives by email.

A short request sends free within your monthly free pages. See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and the UPMC guide if part of your care happened in western or central Pennsylvania, which routes through a different set of Release of Information departments.