SSM Health Fax Numbers for Medical Records

SSM Health routes records by state, then by hospital

SSM Health operates in Missouri, Illinois, Oklahoma, and Wisconsin, and its records page is organized the same way. Set your location and the page loads the forms and the contacts for that region, then lists a Health Information Management block for each hospital: a mailing address, a fax number, an email address, and a phone number.

Three of the busiest:

• SSM Health DePaul Hospital in St. Louis, (314) 344-6598
• SSM Health St. Anthony Hospital in Oklahoma City, (405) 231-8897
• SSM Health Dean Medical Group and Monroe Hospital in Wisconsin, (610) 879-3704, marked “Attn: Release”

The rest are on the same page, from Good Samaritan in Mt. Vernon and St. Mary's in Centralia through St. Mary's in Jefferson City and Cardinal Glennon in St. Louis. A few offices, including SSM Health Physician Groups in St. Louis and the hospitals office in Fond du Lac, publish mail and email only.

Try MyChart first if the record is recent

SSM Health uses MyChart, and it will show test results, visit notes, and much of the recent record without a form. If you need last month's lab work or a visit summary, that is the fastest route and it costs nothing.

The form matters when MyChart does not go far enough: older records, a complete chart, radiology images, records for someone you are the legal representative for, or records that have to go to a third party such as an attorney or a new clinic. SSM Health also offers an electronic request per region, which validates your identity and captures the authorization online.

So the honest order of operations is portal, then online request, then the form by fax. Faxing wins when you already have a signed form in hand and a deadline in front of you.

What SSM Health patients send

The documents that travel this way carry a signature:

• The Authorization for Release of Protected Patient Health Information, in the version for your state
• A records request when you are changing providers and the next clinic needs your history
• Guardianship, power of attorney, or health care proxy paperwork attached to a request made on someone else's behalf
• Disability, FMLA, or leave forms an SSM Health physician has completed and signed
• Behavioral health or home health authorizations, which SSM Health publishes on separate forms

A completed form plus an ID copy is two to four pages, which is inside the free monthly allowance on every FaxTerra account.

Verify the number before you send

A records request carries your name, date of birth, and dates of service. Confirm the destination first:

• Set your location on SSM Health's records page and read the Health Information Management block for the hospital that treated you. The blocks are listed by facility.
• Use the fax number printed on the SSM Health form or letter you already have, if there is one.
• Call the number in that same block and ask them to read the fax number back to you.
• Mark the cover sheet the way the block asks. Wisconsin's entry says “Attn: Release,” and a fax without it takes longer to reach the right desk.

How to fax SSM Health without a fax machine

Create a free FaxTerra account with an email address, upload the signed authorization as a PDF or as photos taken with your phone, enter the fax number for your SSM Health facility, and send. A delivery confirmation arrives by email.

Small documents send free within your monthly free pages, and longer packets are covered by a one-time credit pack from about 10¢ a page. See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and the Mercy guide for the other large Missouri system, which publishes its records contacts the same way.