Mercy Hospital Fax Numbers for Medical Records

Work out which Mercy treated you

More than one health system uses the name, and they are separate companies with separate records departments.

• Mercy, at mercy.net, headquartered at 14528 S. Outer Forty in Chesterfield, Missouri, with hospitals across Missouri, Arkansas, Oklahoma, and Kansas. This page covers that Mercy.
• Mercy Health, at mercy.com, a different organization with its own patient-resources site.
• Mercy Medical Center in Springfield, Massachusetts, listed among Trinity Health Of New England's hospitals, and Mercy Fitzgerald and Mercy Philadelphia, listed under Trinity Health Mid-Atlantic. Records for those go through Trinity Health, covered on the Trinity Health page.

The domain on your bill or your patient portal is the quickest way to tell. If it is mercy.net, the numbers below apply.

Mercy publishes a fax number for every records office

Mercy's own instruction is per-facility: complete the form, then submit it to your Mercy physician's office or your local Mercy Health Information Management office. Its medical-records page then prints an address, a phone number, and usually a fax number for roughly two dozen offices, from Ada and Ardmore in Oklahoma to Berryville and Rogers in Arkansas, Pittsburg in Kansas, and a dozen Missouri towns.

Three of the largest:

• Mercy Hospital St. Louis, (314) 525-1972
• Mercy Hospital Springfield, Missouri, (417) 820-7867
• Mercy Hospital Oklahoma City, (405) 752-3665

Several Mercy offices in Arkansas route their records work through a records vendor, and the address on those entries is a vendor email rather than a mercy.net one. That is Mercy's own published arrangement, and the fax numbers on those entries are the ones Mercy prints.

If your hospital is not one of the three above, open Mercy's medical-records page and find your town in the list.

What Mercy patients send

Mercy publishes two main forms and several smaller ones:

• Patient Request: Access to Protected Health Information, when you want your own records
• Authorization for Use and Disclosure of Protected Health Information, when a third party is receiving them
• Request for an accounting of disclosures, request for an amendment, request for confidential communication, and request to restrict release to an insurance carrier, each on its own form
• Disability, FMLA, or leave paperwork a Mercy physician has completed

A completed form plus an ID copy is two to four pages, which is inside the free monthly allowance on every FaxTerra account.

Verify the number before you send

A records request carries your name, date of birth, and dates of service. Confirm the destination first:

• Use the fax number printed on the Mercy letter or form in front of you.
• If you have no form, open Mercy's medical-records page and read the Health Information Management block for the hospital or clinic that treated you. The blocks are listed by town.
• Call the phone number in that same block and ask them to read the fax number back to you.
• Confirm you are looking at mercy.net and not another Mercy-named system. A request sent to the wrong company will not reach anyone who has your chart.

How to fax Mercy without a fax machine

Create a free FaxTerra account with an email address, upload your signed form as a PDF or as photos taken with your phone, enter the fax number for your Mercy hospital, and send. A delivery confirmation arrives by email.

Small documents send free within your monthly free pages, and longer packets are covered by a one-time credit pack from about 10¢ a page. See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and the SSM Health guide for the other large Catholic system in Missouri, which publishes its records contacts the same way.