What am I confirming when I click Send?
Every fax you send carries a short confirmation that you have the recipient's permission. This page covers what our terms require, where the law on fax advertising is written, and what happens to an account that breaks it.
The line above the Send button
Just above Send, every fax shows one sentence: "By clicking Send, you confirm you have permission to fax this recipient (TCPA)." There is no extra checkbox and no confirmation step. The click is the confirmation, on every fax, every time. That is set out in section 4 of our terms.
What our terms require
Our terms ask two things of you. Section 3 prohibits unsolicited faxes and junk faxes, and prohibits faxes that violate the Telephone Consumer Protection Act (TCPA). Section 4 is the line above the Send button. On every fax, you represent that you have the recipient's consent.
Our own prohibition is broader than the law's. Section 3 rules out unsolicited advertising faxes outright, with no exception attached. A fax can be within the law and still outside our terms.
Where the rules are written
Our terms follow the law rather than replacing it. The federal rules on fax advertising live in the Telephone Consumer Protection Act and in the FCC rule that implements it. Both are linked in full at the bottom of this page.
Between them they cover what counts as an unsolicited advertisement, the prohibition itself, the exception for an established business relationship and the conditions attached to it, including how you obtained the recipient's fax number, and the opt-out notice requirements.
We point you at those sources rather than summarizing them. The details matter and we are not the authority on them. FaxTerra cannot tell you whether a fax you are planning is permitted. Start with the sources below, and if you need a definite answer, ask a lawyer.
What happens to an account that breaks the rule
An account that sends unsolicited advertising faxes can be suspended. You can still sign in to a suspended account and read its history, so nothing is lost, but you cannot send, buy pages, or set up a fax number. We may also cancel the subscription and release the fax number.
If we suspended your account and you think it was a mistake, reply to the email we sent you and a person will look at it.
Frequently Asked Questions
Someone gave me their fax number. Is that permission?
Our terms require the recipient's consent for every fax you send. Whether handing over a number amounts to consent, and what consent means for a fax that advertises something, are questions the TCPA answers at 47 U.S.C. 227(a)(5). Section 227(b)(1)(C) covers when an advertising fax may go out without prior consent. Both are linked at the bottom of this page.
Can I fax an advertisement to other businesses?
The sources at the bottom of this page carry the rules on fax advertising, including the established business relationship exception and the opt-out notice requirement. Whether they cover a particular campaign is a question for those sources and your own lawyer, not for us. Read them before you send.
What if I already have a list I bought or collected?
How you obtained the recipient's fax number is one of the conditions the TCPA attaches to advertising faxes, at 47 U.S.C. 227(b)(1)(C), linked below. Our own terms prohibit unsolicited advertising faxes whatever the source of the list. If you are planning a campaign, read the sources first.
My account was suspended. Can I appeal?
Yes. Reply to the suspension email and a person will review it. No system suspends an account on its own, and no system reviews the appeal either.
I received an unwanted fax. Can you stop it?
If the fax reached you on a FaxTerra number, contact support and we will look into it. If it arrived on another service's number, we have no way to see or act on it, and that service is the one to contact.