Cigna Fax Numbers for Health Information Requests

Which Cigna request goes by fax

Cigna routes health-information requests through one team, the Central HIPAA Unit, and prints both of its fax lines on the relevant forms: (877) 815-4827 and (859) 410-2419, with mail going to Cigna Healthcare Central HIPAA Unit, PO Box 188014, Chattanooga, TN 37422. Two forms use it:

• The Authorization for Disclosure of Protected Health Information, which lets a spouse, attorney, or other person see your information
• The Request for Access to Protected Health Information, which gets you a copy of what Cigna holds, including treatment and diagnosis codes

Cigna’s Customer Appeal Request form is different: it is mail-only, and the address is on the form and on your Explanation of Benefits. A coverage appeal is not a HIPAA Unit matter.

What to include

Both forms turn on identifying the right person and the right records:

• Your name, date of birth, and Cigna member ID
• Who is authorized, if you are releasing information to someone else, with their name and address
• The specific records and the date range you want covered
• A signature from the customer, personal representative, or parent or guardian

Cigna limits what a subscriber or legal representative can sign for on a minor’s behalf for certain sensitive services, so read the form’s notes if the request concerns a minor. A signed form is one to two pages, which sends free.

Verify the number before you send

A disclosure authorization names you, your member ID, and the records being released.

• Download the form from cigna.com and read the fax number printed on the copy you downloaded. Cigna has revised these forms, and the printed number is the current one.
• Use the appeal address on your Explanation of Benefits for an appeal, not the HIPAA Unit fax.
• If Cigna wrote to you asking for something specific, use the number in that letter.

How to fax Cigna without a fax machine

Create a free FaxTerra account with an email address, upload the signed form as a PDF or as phone photos, enter the Cigna fax number, and send. Delivery confirmation comes by email.

See how to send a fax for accepted files and page limits, how to fax an insurance claim if you are appealing rather than requesting records, and the Aetna guide for the equivalent process there.