CVS Caremark Fax Number for Prescribers and Members

For the prescriber’s office

Caremark’s prior authorization lines depend on the member’s coverage, with separate fax lines for Medicare Part D and Medicaid and ePA or phone for non-Medicare plans. The CVS Caremark prior authorization guide has each line and which request it takes.

Caremark’s prescription fax is prescriber-only

CVS Caremark’s FastStart form sends a maintenance prescription to the Caremark Mail Service Pharmacy and carries the rule on the page: the fax “will only be accepted when sent from a prescriber’s secure fax line.” A prescription faxed by a member is not filled, and no one tells you.

Member requests for prescription records go a different route again. Caremark’s HIPAA Notice of Privacy Practices asks for a written request to the CVS Health Privacy Office, One CVS Dr., Woonsocket RI 02895. Caremark publishes no fax number for members.

What to do instead

For getting a prescription filled by mail:

• Ask your prescriber to send it electronically to CVS Caremark Mail Service Pharmacy, which is the route Caremark’s own form recommends first
• Order a refill of an existing prescription in your Caremark account or app
• Call the number on the back of your prescription ID card

For getting your prescription records:

• Your Caremark account shows claims history and a payment summary you can print
• A written request to the CVS Health Privacy Office covers periods the account does not
• If the records you want are retail prescriptions filled at a CVS store, that is CVS Pharmacy, a different entity with its own form and its own fax number

What you can fax about a Caremark benefit

Coverage paperwork, once your plan has given you the destination:

• An appeal of a denied drug claim, using the number on the denial letter or in your plan documents
• Documents Caremark or your plan has specifically asked you to send

A prior authorization is different. Caremark asks the member to have their provider or the provider’s authorized agent contact its Prior Authorization Department, so ask your doctor’s office to send it.

How to fax a prescription-benefit document without a fax machine

When you have the document and the number, create a free FaxTerra account with an email address, upload as a PDF or as phone photos, enter the fax number your plan gave you, and send. Small documents send free within your monthly free pages, with a delivery confirmation by email.

See how to send a fax for accepted files and page limits, the CVS guide for retail pharmacy records, the Express Scripts guide for the other large mail-service pharmacy, and the Aetna guide if your medical plan is also part of the same denial.