DFAS Retired and Annuitant Pay Fax Numbers

Two offices, and the number belongs to one of them

DFAS handles military retired pay and annuitant pay through two separate offices in Indianapolis. U.S. Military Retired Pay serves retirees, at 46249-1200. U.S. Military Annuitant Pay serves Survivor Benefit Plan annuitants and survivors, at 46249-1300. Different mailing addresses, different case files, different fax numbers.

The DFAS customer service page lists both under Fax, which is where the two numbers above come from. It also asks you to put your full name, daytime phone number, Social Security number and signature on every page of written correspondence, so treat that as a requirement rather than a suggestion.

The office split is the part people get wrong. Sending a survivor claim to the retiree line delays it, because the two offices work separate case files rather than forwarding between them.

Start with askDFAS and myPay

DFAS pushes its own channels first, and for most requests they are genuinely faster than paper:

• myPay handles address changes, direct deposit changes, federal and state tax withholding, and 1099-R retrieval without any form at all.
• askDFAS accepts document uploads for the requests that do need paperwork, and it produces a ticket number you can reference later.
• The DFAS Retired Military and Annuitants pages carry the current mailing address, phone number and fax number for each office, along with the form your situation needs.

If you have a DFAS letter in front of you, the destination printed on that letter is the most reliable one you will get, because it belongs to the office already working your case.

What people send DFAS

The paperwork splits along the same office line.

Retired pay:

• Retiree account changes, including address, direct deposit and tax withholding, when myPay is not an option
• Written requests for a 1099-R
• Power of attorney and legal representative documents

Annuitant pay:

• Report of death and survivor claim packages, including DD Form 2656-7
• Certificates of eligibility for a Survivor Benefit Plan annuity
• Annual school certifications for a child annuitant

A survivor claim with a death certificate and supporting documents commonly runs eight to fifteen pages, past the free monthly allowance. One credit pack covers it.

Verify the number before you send

• If you have a DFAS letter or a completed form in front of you, use the destination printed on it. It belongs to the office already working your case, which beats any general number.
• Otherwise match the line to the office: Retired Pay for a retiree account, Annuitant Pay for a survivor or SBP annuitant matter. The numbers above are the two DFAS publishes.
• Confirm on dfas.mil if it has been a while, since agency contact pages change without notice. The customer service page for Retired Military and Annuitants carries both lines.
• Do not use a number from a veterans forum or a contact-aggregator site. A survivor claim contains a Social Security number and a death certificate.
• Write the retiree’s name, Social Security number and your case or claim number on the cover page so the pages can be matched to the file.

What you can fax with FaxTerra

Create a free FaxTerra account with an email address, upload the signed form and supporting documents as a PDF or as photos taken with your phone, enter the line for your office, and send. A delivery confirmation arrives by email with the time the pages were accepted.

That receipt matters here more than most places. DFAS lines take documents in and respond by mail or through askDFAS, so the receipt is the only same-day record that your claim left on the date you say it did.

Short forms send free within your monthly free pages, and a survivor claim package is covered by a one-time credit pack from about 10¢ a page. See how to send a fax for accepted files and page limits, faxing financial documents for the wider process, and the Voya guide if you also hold a workplace retirement plan.