FaxTerra

Retirement Plan and Insurer Fax Numbers

Fax lines published by retirement plans and insurers in the United States for claims, withdrawals and service requests, each linked to the page it was read on.

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The numbersWhat the fax costsQuestions

The numbers

12 institutions, alphabetical, 10 with a line listed here. The oldest number here was last checked August 20, 2026.

Check the number against a recent letter, statement or form from the institution before you send. Offices change their fax lines.

Put the policy, contract or plan number and the owner's name on every page, and match the line to the product, as the entry names it.

Brighthouse Financial

Full guide
Policy and contract service requests(877) 246-8424
Read on www.brighthousefinancial.com/support/faqs

DFAS Retired and Annuitant Pay

Full guide
U.S. Military Retired Pay(800) 469-6559
U.S. Military Annuitant Pay: SBP survivors and annuitants(800) 982-8459
Read on www.dfas.mil/RetiredMilitary/about/aboutus/customer-service

Empower

Full guide

The number is printed on your own form. The full guide says how to find it.

Source www.empower.com/beneficiary-claim

Equitable

Full guide
EQUI-VEST Processing Office(816) 701-4969
Retirement Service Solutions(816) 701-8040
Read on portal.equitable.com/appentry/EDoxRedirect?node_id=36758675 · portal.equitable.com/appentry/EDoxRedirect?node_id=Y6CZYP3QUJ6H-545056577-12

MassMutual

Full guide
Life insurance service forms(866) 329-4527
Read on compass.massmutual.com/api/public/assets/file/bltbeff1356df83fada

MetLife

Full guide
Group Life Claims: life claimant statement(570) 558-8645
Disability Claims(800) 230-9531
Employer-purchased annuity and 403(b) service forms(877) 549-5834
Read on www.metlife.com/support-and-manage/file-a-claim · www.metlife.com/support-and-manage/forms-library

Nationwide Retirement

Full guide

The number is printed on your own form. The full guide says how to find it.

Source www.nationwide.com/personal/investing/annuities/forms

Principal

Full guide
Principal Life · Retirement plan participant withdrawal forms(866) 704-3481
Group benefits claims(800) 255-6609
Read on secure02.principal.com/publicvsupply/GetFile?fm=PG1172&ty=VOP&EXT=.VOP · www.principal.com/help/help-businesses/forms-businesses

Prudential

Full guide
Prudential Annuities · Service requests(800) 576-1217
Fortitude Re contracts: serviced by Prudential(800) 207-7806
Read on www.prudential.com/links/faq · www.prudential.com/contact-us

TIAA

Full guide
Document and forms fax(800) 914-8922
Read on www.tiaa.org/public/support/contact-tiaa

Transamerica

Full guide
Transamerica Funds · 403(b)(7) custodial account distribution forms(888) 329-4339
Insurance customer service(972) 881-4527
Read on www.transamerica.com/sites/default/files/forms/34469/403b%20Distribution%20Form%208.4.25.pdf · insuranceservicenow.transamerica.com/contact_us.aspx

Voya

Full guide
Voya Retirement Insurance and Annuity Company · Plan forms(800) 643-8143
Read on ingcustom.voya.com/einfo/pdfs/forms/inghon/hon457pu/IncomingRollover.pdf

What the fax costs on FaxTerra

This is what FaxTerra charges to send it.

Sending your claim
Free

Every FaxTerra account gets 10 free pages a month, and a page to a US fax number counts as one. A claim packet of up to 10 pages sends free, with no credit card.

A second packet the same month
$1.99 for 10 pages

Free pages reset on the 1st. If a second packet in the same month takes you past 10 pages, a FaxTerra Lite pack covers it, with no subscription.

Questions

Can I fax one of these institutions without a fax machine?

Yes. Upload the pages from your phone or computer, enter the fax number from the entry, and send. It goes to that number as a fax. Every account gets 10 free pages a month, and a page to a US fax number counts as one.

What do I put on the pages?

Put the policy, contract or plan number and the owner's name on every page, and match the line to the product, as the entry names it. Each entry says what its own line takes.

The institution I need is not listed. Why?

Because its own pages publish no fax line for claims, withdrawals and service requests, or none we have read there yet.

Can they fax a reply back to me?

Only to a number of your own. Free sends go out from a shared FaxTerra number, and a fax reply to that number cannot be routed to you. If you expect a reply by fax, you need your own number, which comes with a subscription.

How do I know the fax arrived?

FaxTerra emails you when the fax completes, and every delivered fax has a downloadable receipt with the recipient number, the sent and delivered times and the page count. Delivered means the fax machine that answered at that number confirmed every page. It is not confirmation from the institution that it has received or processed your pages.

Is this an official page of any of these institutions?

No. FaxTerra is a fax service, not one of the institutions listed. Where an institution's own page differs from anything here, follow its page.

Official sources

Every directory page
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  • "They sent the fax absolutely free. Kudos!" · Dan
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Fax your paperwork

Upload the pages from your phone or computer, enter the fax number from the entry, and send. 10 pages free every month.

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