Exeter Finance Fax Numbers

Which Exeter Finance line you need

Exeter publishes both numbers in its FAQ, which is the canonical contact page on the site.

(800) 422-9765 is the Insurance Department. This is the line an insurance agent wants: send the insurance identification card or declarations page showing Exeter Finance as lienholder and loss payee, and send policy changes, cancellations, and reinstatements there as well. Exeter publishes a matching mailing address in Carmel, Indiana.

(214) 572-8199 is customer service. A legal name change goes there, with two forms of identification, along with other written account correspondence.

Exeter publishes no payoff fax (payoff quotes are phone and account only) and no title fax (title transfer requests go by mail to a separate P.O. Box). Sending either of those by fax has no published destination, so use the routes Exeter names.

What agents and borrowers send

The insurance line is the busy one, and it is mostly agents rather than borrowers:

• The insurance identification card or declarations page naming Exeter Finance as lienholder and loss payee
• Renewal proof at each policy term, before the old policy lapses
• Cancellation and reinstatement notices
• Policy changes such as a vehicle swap or an address change

The customer service line takes name-change documents with two forms of identification, and general written correspondence. Both sides should carry the account number on every page. An insurance card is a single page, which sends free.

What to expect after you send

Both lines take documents in and do not fax anything back. Exeter updates the account and, if something is missing, calls or writes.

For proof of insurance that is exactly why the delivery receipt matters. Lender-placed coverage gets added when a lender has no record of a policy, so the FaxTerra receipt showing the destination number and the time the pages were accepted is the document that answers the question of whether proof was sent.

Verify the number before you send

An insurance declarations page carries the borrower name, the address, the VIN, and the policy number:

• Read both numbers from the Exeter Finance FAQ, which is the canonical contact page. The /contact-us URL returns nothing.
• Confirm that Exeter is the lienholder on the contract before sending. Loans are sold, and the lienholder on the title may be a different company now.
• Do not send payoff or title requests to these lines. Exeter routes those by phone, account, or mail to a separate address.
• Include the account number on every page so an insurance document without a cover sheet can still be matched.

How to fax Exeter Finance without a fax machine

Create a free FaxTerra account with an email address, upload the insurance card or document as a PDF or as a phone photo, enter the Exeter number, and send. A delivery receipt arrives by email.

One or two pages send free within your monthly free pages. An agency sending proof for many clients each month runs past the free allowance quickly, which is what the Starter plan ($4.99/month, 50 pages) covers, and a one-time credit pack from about 10¢ a page covers a busy stretch. See how to send a fax for accepted files and page limits, faxing financial documents for the wider picture, and the Westlake Financial guide for a lender that publishes title lines but no insurance fax.