Mass General Brigham Fax Number for Medical Records

Mass General and Brigham share one records line

The merger that produced Mass General Brigham consolidated records requests along with the brand. The Massachusetts General Hospital release form, the Brigham release form and the community hospital versions are all the same document, MGB00087, and all of them print the same return block: Release of Information, 121 Inner Belt Road, Room 240, Somerville, MA 02143-4453, fax (617) 726-3661.

So a records request for Mass General, Brigham and Women's, Salem Hospital or a Mass General Brigham community hospital goes to the same place. Download the form for the hospital that treated you, because the record-type checkboxes differ slightly, then send it to the shared line.

Mass General Brigham asks patients not to email the form, on the grounds that the security of the personal information in it cannot be guaranteed that way. Fax and mail are the two routes it offers, alongside requesting records inside Patient Gateway.

Imaging is the exception

Copies of radiology images and films are handled by the imaging department at the hospital that performed the study, not by Release of Information. The Massachusetts General Hospital release form gives its own imaging contact, (617) 724-0264, with a phone number beside it. Other Mass General Brigham hospitals print their own imaging contacts on their own versions of the form.

The distinction is between reports and images. A radiology report is text and comes through Release of Information along with the rest of your chart. The images themselves come on disc from the imaging department. If you need both, expect two requests.

Verify the number before you send

The release form carries your name, date of birth and medical record number, and names the person or organization receiving your chart. Check the destination first:

• Download the form for your hospital from massgeneralbrigham.org and read the return block on the form you actually downloaded. The fax number is printed at the top of both pages.
• Reports and images go to different places. Use the Release of Information line for records and the imaging contact for films on disc.
• Call the Release of Information questions line printed on the form and ask them to confirm the fax number.
• Do not email the completed form. Mass General Brigham states directly that the security of personal information submitted by email cannot be guaranteed.
• Skip fax numbers from third-party form sites. Several still publish separate Mass General and Brigham numbers from before the consolidation.

How to fax Mass General Brigham without a fax machine

Create a free FaxTerra account with an email address, upload the signed release form as a PDF or as photos taken with your phone, enter the Release of Information fax number, and send. Delivery confirmation arrives by email, which matters here because Mass General Brigham does not want the form emailed and does not acknowledge receipt separately.

The two-page form sends free within your monthly free pages. See how to send a fax for accepted files and page limits, faxing medical records for the wider process, and NYU Langone if you are gathering records from more than one academic system on the East Coast.