MetLife Fax Numbers by Claim Type

Which MetLife line you need

MetLife has no general customer-service fax. Each claim type has its own processing unit with its own number, and MetLife publishes them in different places: the group life claims fax appears in the FAQ on its file-a-claim page, and the disability and annuity numbers are in the forms library next to the forms they belong to.

Group life claims, meaning a death claim on life insurance held through an employer, go to (570) 558-8645 in Scranton. Disability claims, including the attending physician statement and leave certifications, go to (800) 230-9531 in Lexington. Employer-purchased annuity and 403(b) service forms go to (877) 549-5834 in Des Moines.

One redirection is worth knowing. MetLife spun off its retail annuity and individual life business as Brighthouse Financial in 2017, so a policy bought directly rather than through an employer is likely serviced by Brighthouse now. The Brighthouse guide covers that line.

What people fax to MetLife

The paperwork that moves by fax is claim paperwork, and it arrives in packets:

• The group life claimant statement, with a certified death certificate
• Disability claim forms, including the attending physician statement and an authorization to disclose medical information
• FMLA and paid family leave certification forms completed by a treating provider
• EFT authorization for disability benefit payments
• Beneficiary changes and withdrawal requests on an employer-purchased annuity or 403(b)

A disability claim with a physician statement and supporting records commonly runs ten to twenty pages, well past the free monthly allowance. A credit pack or the Starter plan covers a packet that size.

These lines take documents in, they do not answer

Every MetLife claims fax is an intake line. The pages arrive at a processing center, an examiner works the file, and MetLife responds by mail, by phone, or in the claim portal. Nothing comes back by fax and there is no fax acknowledgment that the packet landed.

That is what the delivery receipt is for. FaxTerra records the moment the receiving machine accepted your pages, with the time and the page count. On a disability claim with a filing window, that timestamp is the part worth keeping.

Verify the number before you send

• Use the fax number printed on the MetLife form or letter in front of you. It belongs to the unit expecting your document.
• Match the number to the claim type. Life, disability and annuity claims are three separate operations, and a packet in the wrong queue waits.
• If your policy was bought directly rather than through an employer, check whether Brighthouse Financial services it before faxing MetLife.
• Put the claim number, the insured’s name and date of birth on your cover page so the pages can be matched to the file.

How to fax MetLife without a fax machine

Create a free FaxTerra account with an email address. Upload the claim form and supporting pages as a PDF or as photos taken with your phone, enter the MetLife number for your claim type, and send. A delivery confirmation arrives by email.

A short form sends free within your monthly free pages. A full disability packet is covered by a one-time credit pack from about 10¢ a page, and the Starter plan at $4.99 a month includes 50 pages if your claim needs several rounds of paperwork. See how to send a fax for accepted files and page limits, faxing financial documents for the wider process, and the Brighthouse guide if your policy moved there.