PennyMac Fax Numbers

Which PennyMac fax line you need

PennyMac’s contact page lists no fax at all. The numbers live on the department pages, which is why they are easy to miss.

(866) 577-7205 is the customer service line on the tax and insurance page. Property tax bills, escrow questions, and general account requests go there.

(800) 947-1421 is on the mortgage assistance checklist, where PennyMac states that faxing the application is the quickest route. A hardship package with income documentation belongs on that line and not the customer service one, because the assistance team reviews it against a checklist.

(866) 235-1215 is the insurance department, published in the FAQ that explains how to send proof of homeowners insurance. Declarations pages, renewal certificates, and policy changes go there.

Sending to the wrong line does not lose the document, but it adds an internal hop, and a hardship package is exactly the document you do not want sitting in the wrong queue.

What borrowers send to PennyMac

By line, the documents that come up most:

• Insurance: the declarations page showing PennyMac as mortgagee, renewal proof, and a policy change or cancellation notice from your agent
• Mortgage assistance: the completed application, hardship letter, pay stubs, bank statements, tax returns, and a profit and loss statement if you are self-employed
• Customer service: property tax bills and exemption notices, escrow analysis questions, written payoff requests, and third-party authorizations

Write the loan number on every page. A complete assistance package regularly runs thirty to sixty pages, so plan the send accordingly rather than splitting it into several faxes.

What to expect after you send

All three lines are intake only. PennyMac reviews what arrives and comes back by mail, phone, or the message center in your account. Nothing is faxed back to you, and there is no confirmation page from PennyMac’s side.

Your record is the delivery receipt FaxTerra emails you, with the destination number and the time the pages were accepted. For an assistance application that is the useful document to keep, because review timelines are counted from a complete submission and the receipt dates yours.

Verify the number before you send

A hardship package contains your income, your bank balances, and your family situation. Confirm the destination first:

• If PennyMac sent you a checklist or a letter, use the fax number printed on it. It is the one the reviewing team is watching.
• Otherwise read the number from the PennyMac page for that specific task, linked in the sources below, rather than from a general search result.
• Confirm PennyMac still services your loan. Servicing transfers are common and the transfer notice names the new servicer and its own fax numbers.
• Include a cover page with your name, loan number, and the department, so a package that lands on the wrong desk can be routed.

How to fax PennyMac without a fax machine

Create a free FaxTerra account with an email address, upload the packet as a PDF or as photos of each page, enter the PennyMac number for that department, and send. Pages are delivered in the order you upload them, and the delivery receipt arrives by email.

A declarations page or a tax bill sends free within your monthly free pages. A full assistance package is covered by a one-time credit pack from about 10¢ a page, and the Starter plan ($4.99/month, 50 pages) suits a borrower sending documents month after month during a review. See how to send a fax for accepted files and page limits, faxing financial documents for the wider picture, and the Mr. Cooper guide if your loan is transferred mid-review.