Rocket Mortgage Fax Number

The one fax line Rocket Mortgage publishes

Rocket Mortgage lists (877) 382-3138 on its disclosures and licenses page, next to the Detroit servicing address, in the section covering written requests about a loan. That is the destination for the three letters a borrower most often has to put in writing: a qualified written request, a notice of error, and a request for information.

There is no separate published fax for payoffs, insurance documents, or hardship packages. Rocket routes most day-to-day documents through your Rocket Account instead, so a fax is the right choice when you need a dated written record rather than an upload. If Rocket has sent you a letter that names a department fax, use the number on that letter: it belongs to the team already expecting your document.

What borrowers send to this line

The paperwork that reaches this fax is written correspondence about a specific loan:

• A qualified written request or notice of error, when a payment, escrow figure, or fee on your statement is wrong
• A request for information, such as the identity of the loan owner or a payment history
• A written payoff request, with the loan number and the payoff date you need
• Insurance loss documents when a claim check has to be endorsed
• A third-party authorization letting a spouse, attorney, or agent speak to Rocket for you

Write the loan number on every page, not only the cover sheet. A short letter runs one or two pages; a letter with statements attached usually runs five to fifteen.

What happens after the fax goes through

This line receives documents and does not answer on the same channel. Rocket replies by mail or through your Rocket Account, so there is nothing to wait for on a fax line, and there is no acknowledgment page coming back.

That makes your own proof the thing that matters. FaxTerra emails a delivery receipt showing the destination number and the time the fax was accepted by the receiving machine. Keep it with your copy of the letter, since a written request only starts a servicer response clock once it has arrived, and the receipt is what dates it.

Verify the number before you send

A servicing letter carries your name, address, and loan number, so confirm the destination before it leaves:

• Use the fax number printed on the Rocket letter or form in front of you, when you have one.
• Otherwise read it directly from rocketmortgage.com/legal/disclosures-licenses, which is where Rocket publishes it.
• Do not use a number from a search snippet or a third-party mortgage directory. Servicing numbers move when a servicer reorganizes, and directories keep the old one.
• If your loan was transferred to another servicer, the fax number transfers with it. Check the transfer notice you received rather than assuming Rocket still services the loan.

How to fax Rocket Mortgage without a fax machine

Create a free FaxTerra account with an email address, upload your letter as a PDF or as photos taken with your phone, enter the Rocket Mortgage fax number, and send. The delivery receipt arrives by email.

Short letters send free within your monthly free pages. A longer packet is covered by a one-time credit pack from about 10¢ a page, and the Starter plan ($4.99/month, 50 pages) fits if you are sending several rounds of correspondence. See how to send a fax for accepted file types and page limits, faxing financial documents for the wider picture, and the Freedom Mortgage guide if your loan has moved to a different servicer.