City of Hope Fax Numbers for Medical Records

City of Hope routes records by region

City of Hope's Health Information Management page lists the ways to reach the department, and the fax route is broken out by region: one line for California, one for Chicago, one for Atlanta, and one for Phoenix. There is no single national records fax, so the right line depends on which City of Hope location holds your chart.

That is the location that treated you, not the one nearest to where you live now. Records usually stay with the site that created them, so a patient treated in Duarte who has since moved to Arizona still sends to the California line. Kaiser Permanente routes the same way by region, and Corewell Health routes by hospital, for the same reason.

If your care spanned two City of Hope locations, that is two requests, one to each.

The same page lists a phone number for each region alongside an email option. Those phone lines are separate from the fax lines above, so read the label before you dial or send. A form faxed to a voice line goes nowhere.

Check which location holds your chart

The numbers above are read off City of Hope's own Health Information Management page. The check still worth making is about your chart rather than the number:

• Confirm which City of Hope location treated you and send to that region's line. If you are unsure, the Health Information Management office for the region you think it was can tell you in one call.
• If a City of Hope department wrote to you asking for something, use the number in that letter. A department line beats a general one when that department is the one expecting your document.
• Confirm what has to be attached, since a request missing an ID copy or proof of representation is the most common reason one comes back unworked.

Write down who told you and when. If the request later goes missing, that note is what turns a second call into a five-minute conversation instead of starting over.

What a records request needs

Whichever region you send to, the request itself looks the same:

• Your full name, including any name you used at the time of treatment, plus date of birth
• The specific records you want and the date range, rather than "everything", which is slower and often costs more
• Where the records should go: to you, to a treating physician, or to a second-opinion program
• Your signature, and proof of authority if you are a parent, guardian, or personal representative
• A copy of your photo ID

A signed authorization plus an ID copy is two to four pages, which sends free on any FaxTerra account.

If your goal is a second opinion, ask the receiving cancer center to request the records. A provider-to-provider request uses a different route and is usually faster than a patient request.

How to fax City of Hope without a fax machine

Once you have picked the right regional line, create a free FaxTerra account with an email address, upload the signed authorization as a PDF or as photos taken with your phone, enter that fax number, and send. Delivery confirmation arrives by email, which is worth keeping since a records request is not acknowledged separately.

See how to send a fax for accepted files and page limits, and faxing medical records for the wider process of gathering your history. The Mayo Clinic guide shows what a single national Release of Information line looks like, and the Cleveland Clinic guide covers a system that publishes different numbers by region.