What do the plans and credit packs include?

Subscriptions

A subscription gives you your own fax number, so you can receive faxes as well as send them, plus a monthly page allowance. You can pay monthly or save with an annual plan:

• Starter: $4.99 a month or $49.99 a year. Includes your own fax number and 50 pages a month, which is 60 pages of real capacity once you add the free pages every account gets.
• Business: $9.99 a month or $99.99 a year. Includes your own fax number and 200 pages a month, which is 210 pages of real capacity once you add the free pages every account gets.
• Pro: $29.99 a month or $299.00 a year. Includes your own fax number and 1000 pages a month, which is 1010 pages of real capacity once you add the free pages every account gets.

Every paid plan includes one fax number. If you need more than one, extra numbers are $3.99 a month each ($39.90 a year on annual billing), and they share the same inbox and page allowance. See more than one fax number.

See the full comparison on the pricing page.

Credit packs (no subscription)

If you just need to send more pages once in a while — a single long document, an occasional fax — buy a pack of pages. There is no subscription and the pages never expire:

• Lite: 10 pages for $1.99 (about $0.20 a page).
• Standard: 30 pages for $4.99 (about $0.17 a page).
• Plus: 100 pages for $9.99 (about $0.10 a page).

Credits can be sent to any supported country.

A number for one filing (no subscription)

Some people need to receive a fax exactly once, so a monthly plan is more than they need. The one-time fax number covers that: $14.99 paid once gives you your own number for 90 days, with 50 pages included. It receives faxes the same way a plan's number does, as PDFs in your inbox with an email alert when each one lands.

The usual reason to buy one is a single filing that gets answered by fax. Applying for an EIN is the common case: you send the form, and the reply comes back to your number, sometimes weeks later. The number stays live for the whole 90 days, so a slow reply still reaches you.

There is nothing to cancel and nothing renews. When the 90 days are up the number is released and your account goes back to the free tier, keeping its free monthly pages. Faxes you already received stay in your inbox for the usual retention period. If you decide partway through that you want a number for the long run, you can start a subscription at any time and you keep the number you already have.

The one-time number is for accounts that do not have a number yet, so you cannot buy one while you are on a plan (your plan already includes a number) and you cannot run two windows at once. If you want another one after yours ends, you can buy it then.

How free, included, and credit pages work together

You can have all three at once. FaxTerra always spends the pages that expire at the end of the month before touching the credits that never do:

• Your plan's included pages are used first, if you subscribe — they reset monthly, so they are use-it-or-lose-it.
• Then your free monthly pages (these send to US and Canada numbers).
• Then any credits you have bought, which never expire.

The included and free pages refill each month; credits stay until you use them. Credits are for sending only — receiving is covered by your plan's monthly pages.

What happens when you reach a limit

Sending simply stops when you run out of pages until you buy more, subscribe, or your monthly pages refill — nothing is sent that you did not intend to pay for. For receiving: if faxes arrive at your number beyond your monthly allowance, they still land in your inbox, but you cannot open them until your pages refill next month or you move to a larger plan.

If you change plans

Changing plans takes effect straight away, and you always see the exact cost before you agree to it. The confirmation shows the payment processor's own figures: what the new plan costs for the rest of your current period, the credit for the part of the old plan you did not use, and the difference. If we cannot fetch those figures, the change does not go through — we never make a billing change we could not price for you first.

When the difference is $4.00 or more, it is charged the moment you confirm, so the price you see from then on is simply the new plan price. When it is smaller it is added to your next invoice instead, and the confirmation says exactly what that next invoice will total, so a briefly larger figure is never a surprise. If your card is declined on an immediate charge, nothing changes at all — you stay on the plan you had, and you can update the card and try again.

Moving to a smaller plan works the same way, except the unused part of what you already paid becomes a credit on your next invoice rather than a refund. Either way you get an email stating the old plan, the new one, what was charged, and your new recurring price.