FaxTerra

Bank and Card Issuer Fax Numbers

Fax lines published by banks and card issuers in the United States for estate, dispute, title and servicing paperwork, each linked to the page it was read on.

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The numbersWhat the fax costsQuestions

The numbers

18 institutions, alphabetical. The oldest number here was last checked August 20, 2026.

Check the number against a recent letter, statement or form from the institution before you send. Offices change their fax lines.

Put the account number and the account holder's name on every page, and send to the department line the entry names.

Ally Bank

Full guide
Ally Bank Deposit Operations(866) 699-2969
Ally auto financing support(866) 584-2047
Auto title transfer to a new state (PDP Services)(410) 584-1691
Ally Auto impounds(844) 329-1597
Ally Auto confiscations(866) 728-6111
Ally Auto bankruptcy and post-bankruptcy(904) 376-8517
Ally Invest operations(866) 699-0563
Read on www.ally.com/bank/how-to-settle-an-estate · www.ally.com/contact-us · www.ally.com/help/auto/account-information · www.ally.com/help/auto/special-handling · www.ally.com/content/dam/pdf/invest/account-transfer.pdf

American Express

Full guide
Card billing inquiry and dispute documentation(623) 444-3001
American Express National Bank estate paperwork(800) 542-0779
Read on www.americanexpress.com/us/customer-service/faq.billing-inquiry-dispute-documentation.html · www.americanexpress.com/content/dam/amex/en-us/banking/personal-savings/Deceased-LOI-Form.pdf

Bank of America

Full guide
Estate Servicing Operations (deceased customer documents)(866) 694-9046
Home Retention (Mortgage Assistance Application)(866) 580-9307
Auto loan title and DMV titling documents(904) 312-6230
Name and Title Change Unit (home loans)(804) 553-8963
Military Benefits (SCRA)(866) 696-0292
Military Benefits, collect fax from outside the US(302) 525-5889
Read on www.bankofamerica.com/signature-services/estate-services · homeloanhelp.bankofamerica.com/assets/documents/Mortgage_Assistance_Application.pdf · www.bankofamerica.com/auto-loans/auto-loan-faq · promo.bankofamerica.com/dotcom/loanservices_olb/pdf/Name_Changes_on_Loan_or_Title.pdf · www.bankofamerica.com/military-banking/contact

Barclays US

Full guide
Card Services general fax(866) 823-8178
Card Services Billing Disputes(866) 390-3437
Fraud Investigations (Statement of Fraud)(866) 836-6378
Read on cards.barclaycardus.com/banking/contact-us · gif.barclaycardus.com/images/forms/dispute_cardservices.pdf · cards.barclaycardus.com/banking/help-center/faqs/lost-stolen-card-fraud

Capital One

Full guide
Capital One Bank general correspondence (Attn CORR)(877) 650-3528
Bank account name change(888) 464-3220
Tax withholding documents (W-9, W-8BEN)(877) 806-4430
Read on www.capitalone.com/bank/disclosures/direct/forms · www.capitalone.com/help-center/checking-savings/change-your-name · www.capitalone.com/help-center/checking-savings/tax-withholding-on-bank-accounts

Citi

Full guide
Citibank debit card dispute (Debit Card BDU)(605) 330-6750
Citi commercial and government card disputes (toll-free)(866) 763-7946
Citi commercial and government card disputes (direct and international)(605) 357-2019
Citi Payment Safeguard claims(817) 820-5908
Read on online.citi.com/JRS/forms/Signature_Based_Debit_Card_Dispute.pdf · www.citibank.com/tts/solutions/commercial-cards/assets/docs/forms/Citibank-Cardholder-Dispute-Form.pdf · www.citi.com/tts/solutions/commercial-cards/assets/docs/govt/Government-Cardholder-Dispute-Form.pdf · www.cardbenefits.citi.com/~/media/CPP/Files/LegalDocs/PaymentSafeguard/Claim%20Forms/Death_Benefit_Form%20FINAL.ashx?la=en

Citizens Bank

Full guide
Military Assistance Team (SCRA)(855) 872-1791
Loss Mitigation (mortgage assistance)(888) 777-1631
Auto loan out-of-country permission letter(877) 362-6343
Read on www.citizensbank.com/about-us/community/military.aspx · www.citizensbank.com/loans/mortgage-trouble-making-payments.aspx

Discover

Full guide
Beneficiary Care Team (deceased account handling)(224) 813-5244
Discover Bank power of attorney and account changes(224) 813-5220
Discover Bank signed letter of instruction(224) 813-5189
Discover Bank consumer-report and identity verification disputes(224) 813-5214
Certificate of Deposit interest disbursement(224) 813-5226
Discover Personal Loans verification documents(224) 813-5200
Discover Student Loans · Student loan deferment and enrollment forms, legacy portfolio: check your current servicer first(224) 813-5210
Read on www.discover.com/content/dam/dfs/online-banking/documents/Deceased_Cust_Acc_Handling_Steps.pdf · www.discover.com/content/dam/dfs/online-banking/documents/POACombinedForm.pdf · www.discover.com/content/dam/dfs/online-banking/documents/signed-letter-of-instruction.pdf · www.discover.com/content/dam/dfs/online-banking/documents/Certificate_of_Deposit_(CD)_Interest_Disbursement_Plan.pdf · www.discover.com/personal-loans/faqs · www.discover.com/content/dam/dfs/student-loans/pdf/deferment-request-form.pdf

Huntington Bank

Full guide
Mortgage Customer Service(614) 480-6009
Title Administration (auto lien release)(877) 293-7409
Home Savers Department(877) 692-5379
Customer Advocacy, SCRA Management(877) 674-6738
Treasury Management Customer Service (business)(614) 331-5357
International Trade Services (business)(888) 409-9486
Read on www.huntington.com/customer-service/contact-us · www.huntington.com/Commercial/industries/auto-finance-dealer-services · www.huntington.com/Personal/mortgage-education-tools/payment-help · www.huntington.com/military-banking/servicemembers-civil-relief-act

Regions Bank

Full guide
Mortgage customer service and payoff requests(601) 554-2017
Borrower Information Release and mortgage research requests(601) 554-2011
Request for Research and Cancellation(833) 430-0346
Release department (home equity paid before October 2020)(205) 261-7295
Automatic draft enrollment(601) 554-2385
Payment assistance and loss mitigation(800) 256-7200
Escrow insurance bills(843) 413-7805
Escrow tax bills(817) 826-1186
Regions Online Banking errors and questions(205) 420-6636
Read on www.regions.com/personal-banking/home-equity/payoff · www.regions.com/-/media/pdfs/mortgage/Borrower-Information-Release-Form.pdf · www.regions.com/-/media/pdfs/mortgage/Request-for-Research-and-Cancellation.pdf · www.regions.com/-/media/pdfs/mortgage/Automatic-Draft-Form.pdf · www.regions.com/personal-banking/home-loans/payment-assistance · www.regions.com/personal-banking/home-loans/manage-your-account · www.regions.com/digital-banking/digital-services/electronic-banking-service-agreement

Synchrony Bank

Full guide
Synchrony Bank deposit and IRA operations(844) 713-2595
Form W-9 (TIN certification) for a deposit account(844) 683-7320
Read on www.synchrony.com/document/TRADIRABENEREQDIST.pdf · www.synchrony.com/document/form-w9-instructions.pdf

U.S. Bank

Full guide
Credit card customer service(866) 568-7729
Auto loan and lease insurance information(866) 804-8764
Home Mortgage tax department(877) 903-6972
Form W-9 return(314) 418-2131
Read on www.usbank.com/customer-service/knowledge-base/KB0207229.html · www.usbank.com/customer-service/knowledge-base/KB0206956.html · www.usbank.com/customer-service/knowledge-base/KB0087687.html · www.usbank.com/customer-service/knowledge-base/KB0221842.html

USAA

Full guide
USAA Power of Attorney Processing(800) 531-8877
USAA Federal Savings Bank documents(800) 531-5717
Read on content.usaa.com/mcontent/static_assets/Media/usaa_poa.pdf · static.usaa.com/content/dam/digital/documents/pdf/bank/bk-scra-benefit-request.pdf

Wells Fargo

Full guide
Estate Care Center (deceased customer documents)(866) 358-1145
Personal Lending Group power of attorney packet(877) 722-5232
Home Mortgage assistance application(866) 359-7363
Wells Fargo Auto title transfer(844) 497-8670
Wells Fargo Advisors and WellsTrade forms(844) 879-1439
Wells Fargo Retail Services disputes (store credit cards)(866) 656-0056
Wells Fargo Retail Services fraud (store credit cards)(800) 499-2567
Read on www.wellsfargo.com/help/estate-care-center · www.wellsfargo.com/assets/pdf/personal/help/power-of-attorney.pdf · www.wellsfargo.com/assets/pdf/home-lending/mortgage-assistance-application.pdf · www.wellsfargo.com/help/loans/auto-loans-faqs · www.wellsfargo.com/help/investing/wells-trade-forms · retailservices.wellsfargo.com/programs/ad212652/en_US/pdfs/ContactCards.pdf

What the fax costs on FaxTerra

This is what FaxTerra charges to send it.

Sending your form
Free

Every FaxTerra account gets 10 free pages a month, and a page to a US fax number counts as one. A form packet of up to 10 pages sends free, with no credit card.

A second form the same month
$1.99 for 10 pages

Free pages reset on the 1st. If a second form in the same month takes you past 10 pages, a FaxTerra Lite pack covers it, with no subscription.

Questions

Can I fax one of these institutions without a fax machine?

Yes. Upload the pages from your phone or computer, enter the fax number from the entry, and send. It goes to that number as a fax. Every account gets 10 free pages a month, and a page to a US fax number counts as one.

What do I put on the pages?

Put the account number and the account holder's name on every page, and send to the department line the entry names. Each entry says what its own line takes.

The institution I need is not listed. Why?

Because its own pages publish no fax line for estate, dispute, title and servicing paperwork, or none we have read there yet.

Can they fax a reply back to me?

Only to a number of your own. Free sends go out from a shared FaxTerra number, and a fax reply to that number cannot be routed to you. If you expect a reply by fax, you need your own number, which comes with a subscription.

How do I know the fax arrived?

FaxTerra emails you when the fax completes, and every delivered fax has a downloadable receipt with the recipient number, the sent and delivered times and the page count. Delivered means the fax machine that answered at that number confirmed every page. It is not confirmation from the institution that it has received or processed your pages.

Is this an official page of any of these institutions?

No. FaxTerra is a fax service, not one of the institutions listed. Where an institution's own page differs from anything here, follow its page.

Official sources

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